Store Manager | St Pancras

Reiss; England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Seasonal business wear allowance

Rewarding bonus and commission structures

Wellbeing and financial support

Fitness discounts

Family friendly policies including enhanced parental pay

25 days annual leave

Job summary

A luxury retail brand is seeking a Store Manager for their St Pancras station location. This role requires managing store operations, leading a team to deliver exceptional customer service, and achieving business targets. Ideally, candidates will have retail management experience, strong leadership skills, and a passion for creating a premium shopping experience. Competitive benefits include a seasonal business wear allowance, bonus structure, and 25 days annual leave.

Qualifications

• Previous retail management experience in a similar operation.
• Proven record of increasing business performance.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Plan the long-term store goals.
• Manage overall store operations and performance.
• Lead the store team to deliver exceptional customer experience.

Skills

Retail management experience

Exceptional customer service

Commercial product management skills

Leadership and people management

Effective communication skills

Job description

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our beautiful Store in St Pancras station on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

What you’ll be doing

• Planning the long-term Store goals
• Managing the overall store operations and performance
• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

What you’ll ideally bring to the role

• You’ll have previous retail management experience in a similar size operation
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering exceptional customer service through your team
• Be highly visual and have excellent commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Fully funded health support through our medical cash plan
• Fitness discounts
• Family friendly policies including enhanced parental pay
• 25 days annual leave

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

We pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Customer Service, and Training