Store Manager | Victoria

Reiss Limited; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Wear allowance

Employee discount

Bonus + commission

Pension

Health services

Medicash

Wellbeing discounts

Parental pay

25 days leave

Referral scheme

Career development

Job summary

Reiss is seeking a Store Manager for our Victoria Store in London, a full-time permanent role. You will drive performance, deliver exceptional customer service and lead a high-performing team in a premium retail environment.

The role focuses on commercial excellence, stock control, and delivering a tailored service that enhances the customer experience while meeting store targets.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product helps, but experience from other retail backgrounds is welcomed.
• Proven track record of increasing overall business performance.
• Proven track record of delivering exceptional customer service through your team.
• Strong visual and commercial product management skills.
• Ability to flex between customer service, operational, technical and visual elements.

Responsibilities

• Plan the long-term store goals.
• Manage the overall store operations and performance.
• Lead the store team to deliver exceptional customer experience with personalised service.
• Manage stock levels and make key stock-control decisions to minimise loss.
• Ensure promotions, sales and merchandising instructions are followed to standard.
• Take responsibility for recruitment and retaining talent.
• Conduct regular performance and probation reviews.

Skills

Retail management

Premium/luxury product

Customer service excellence

Team leadership

Visual merchandising

High pressure environment

Job description

Why choose Reiss?

Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends. Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.

We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers. For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.

We nurture a culture of curiosity, creativity and authenticity. The shared behaviours that bind us together are more than words. They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.

What’s the role about?

As part of our dynamic retail team, you’ll be joining our Victoria Store in London, on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.

Who you are

• You’ll have previous retail management experience in a similar size operation


• A passion for premium or luxury product helps, but we’re open to all retail backgrounds


• Have a proven track record of increasing overall business performance


• Have a proven track record of delivering exceptional customer service through your team


• Be highly visual and have excellent commercial product management skills


• Be able to flex between the customer service, operational, technical and visual elements of the role


• Be confident working under pressure and thrive in a fast-paced retail environment


• Be self-motivated, focused and driven to achieve team and individual goals


• Be a great people manager, able to bring the best out of your team


• Have good written and verbal communication skills

What you’ll be doing

• Planning the long-term Store goals


• Managing the overall store operations and performance


• Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided


• Managing stock levels and making key decisions about stock control to minimise loss


• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards


• Taking responsibility for recruitment and retaining talent


• Conducting regular performance reviews and probation reviews

What we offer

• Seasonal business wear allowance.


• Generous employee discount up to 75% off.


• Rewarding bonus and commission structures.


• Workplace pension contributions.


• Health & wellbeing services.


• Medicash health support plan.


• Fitness discounts & cycle to work programme.


• Enhanced parental pay & family friendly policies.


• 25 days annual leave.


• Employee referral scheme.


• Career development opportunities.

#WeAreReiss

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel don’t tick all the boxes, we’d still like to hear from you