Store Manager - Pop Mart (Leeds, England)

Whatsoninleeds; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the designer toys industry is seeking a Retail Store Manager for its new store in Leeds. This role involves overseeing all store operations, ensuring exceptional customer service, and leading a diverse team. The ideal candidate will have proven retail management experience, strong leadership skills, and a passion for designer toys.

Benefits

Monthly appreciation gifts

Bonus/commission scheme

Comprehensive training programs

Regular team social events

Qualifications

• 4+ years of retail management experience.
• Fluent in professional English.
• Strong leadership and team development skills.

Responsibilities

• Oversee store operations including sales and customer service.
• Train and mentor the sales team.
• Develop strategies to achieve sales targets.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

Bachelor’s degree in business administration or Retail Management

Job description

• Store Manager - Pop Mart (Leeds, England)

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Store Manager - Pop Mart (Leeds, England)

Leeds, Yorkshire and the Humber, United Kingdom

POP MART

Posted today

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Full Job Description

Industry: Designer toys andcollectible pieces

Job type: Full-time Permanent

WorkingHours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainmentcompany and a global champion of designer toy culture. Through globalartist development, IP operations, and designer toy cultureevangelism, we have built an integrated platform covering the entiredesigner toy value chain. Besides our original and iconic IPs such asMolly, Hirono, Skullpanda, and LABUBU, POP MART collaborates withtop-tier toys and lifestyle brands including Disney, UniversalStudios, and Sanrio to create collectible art toys featuring theiriconic characters.

In the UK, POP MART operates seven storesin London, Midlands, and Manchester, and over five Robo Shops (vendingmachines for POP MART products). With our ambitious growth plan, wecontinue to expand our retail network by opening new stores in Londonand nationwide.

For more information, please visit and ourLinkedIn Career page.

What to Expect

POPMART is a boutique-sized company with a young and multicultural teamwhere you can expect to:

• Gain valuable professionalexperience covering the entire retail life cycle
• Have theopportunity to work with people from different countries and culturesin a collaborative environment
• Receive structured customerservice, retail operations, and product training
• Beproactively involved in the company’s growth

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• Astructured bonus/commission scheme in line with the company’s and theindividual’s performance
• Comprehensive training anddevelopment programs
• Regular team social events

The Role and Candidate

We are searching for a Retail Store Manager to lead andoversee operations at our new Leeds store! This is a keyleadership role responsible for managing all aspects of retailoperations and ensuring the sales team provides exceptional customerservice that meets POP MART's standards.

This managementposition requires strong leadership skills, excellent communicationabilities, and a passion for retail management. Your enthusiasm fordesigner toys will make you a competitive candidate. The positionreports to and receives functional guidance from the Area Manager.

Responsibilities

• Oversee all aspectsof store operations, including sales, customer service, inventorymanagement, and staff supervision
• Develop and implementstrategies to achieve sales targets and improve store performance
• Provide exceptional customer service and resolve anycustomer issues or complaints
• Train, mentor, and supervisethe sales team, ensuring they adhere to company policies andprocedures
• Closely monitor inventory levels and coordinatewith the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels andimplementing loss prevention measures
• Manage visualmerchandising, ensuring the store's tidiness and cleanliness aremaintained at the highest level
• Oversee cashier pointoperations, including daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, andupdates
• Lead recruitment efforts, evaluate potentialcandidate's performance, and train new team members
• Perform administrative tasks such as rota scheduling, payrollmanagement, and sales reporting
• Ensure compliance with allcompany policies, procedures, and relevant regulations
• Beavailable to work flexible hours.

RequiredQualifications

• Proven experience (4+ years) inretail management, preferably in a similar industry
• Bachelor’s degree in business administration, Retail Management, or arelated field (or equivalent work experience)
• Fluent inprofessional English, with excellent verbal and written communicationskills
• Strong leadership skills with the ability tomotivate and develop a high-performing team
• Proven abilityto develop and implement strategies to achieve sales targets andimprove store performance
• Excellent organizational andproblem-solving skills with a keen attention to detail
• Proficient in administrative tasks such as rota scheduling, payrollmanagement, and reporting
• Team-oriented with the ability tofoster a positive work environment
• Candidates with lessexperience can also apply for the Assistant Store Manager position

Desirable but Not Essential

• Multi-lingual language ability (Chinese Mandarin is anadvantage but not essential)
• Experience in the toy orcollectibles industry
• Knowledge of visual merchandisingtechniques
• Familiarity with retail management software andpoint-of-sale systems