Store Manager - Permanent - London (M/F)

Sezane; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Sézane in London is seeking a Store Manager to lead the customer experience, manage a large team, and uphold the brand DNA in-store.

Reporting to UK General Manager, you will drive merchandising, stock, operations, and events, while mentoring staff and delivering memorable shopping experiences.

Qualifications

• Passionate about retail and customer service.
• Able to lead and grow large teams with empathy and energy.
• Strong in in-store merchandising and brand presentation.

Responsibilities

• Ensure a unique customer experience and brand ambassador in-store.
• Lead and train managers to deliver exceptional service and results.
• Develop relationships across stores to optimize opportunities.
• Oversee stock, operations, and cash flow with strong process discipline.
• Maintain store presentation, monitor merchandising and KPIs.

Skills

Retail leadership

Team management

Customer service

Merchandising

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Store Manager (M/F) to contribute to the next chapter of Sézane’s journey in London.

Reporting to our UK General Manager, your missions will be the following:

Ensure a unique Customer experience:

• Make the Customer the priority of the apartment to guarantee optimal Customer service;
• Lead by example in the store by being the brand's first ambassador;
• Be proactive in suggesting specific actions to make the Customer experience memorable and unique in your store (ownership);
• Strengthen Customer relationships through various events;
• Handle Customer complaints and dissatisfaction to satisfy and build loyalty with our Customers;
• Know our sustainability policy to respond to Customers;
• In markets with multiple stores, develop relationships with Sezane & Octobre Store Managers to optimize commercial opportunities and provide exceptional Customer service.

Manage large teams:

• Identify talent, recruit and train by implementing succession plans;
• Train Managers to ensure their teams deliver a unique Customer service experience;
• Manage, develop, and support your teams by empowering them to help them grow;
• Support the team through consistent coaching, identify training needs;
• Create a positive and harmonious environment to create group synergy;
• Convey and follow the Head Office vision;
• Relay the brand's commitments through inclusive actions.

Ensure the Brand Image:

• Ensure product presentation complies with Sezane's DNA;
• Participate in merchandising implementation and ensure its monitoring;
• Offer Customers an exciting and inspiring shopping experience;
• Monitor and maintain the commercial level of the point of sale;
• Ensure competitive monitoring;
• Ensure the proper maintenance of the apartment: management & monitoring of service providers (flowers, books), project or work management.

Drive and optimize performance:

• Plan and organize your point of sale to anticipate needs;
• Participate in defining the necessary staffing to meet Customer expectations;
• Ensure proper stock management;
• Ensure proper management of operations and cash flows;
• Ensure compliance with processes and deployment of brand strategy;
• Maintain with the Retail Management, a permanent link with headquarters on Marketing, HR, Legal topics, ... and have a complete vision of your point of sale.

Requirements

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;
• Through your posture and proactivity, you are a conductor in the field and like to guide your team by example;
• You are skilled at supporting and growing your team members to ensure optimal customer service. You enjoy leading large teams;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.