Sales Assistant specialized in Visual Merchandiser - Permanent - London (M/F)

Sezane; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sézane is opening a new Marylebone apartment and seeks a Sales Assistant specialized in Visual Merchandising. You will deliver a premier customer experience, maintain impeccable product presentation, and champion the brand across the store and online channels.

You will be an ambassador for the brand, stay informed on trends, and collaborate with the team to ensure high standards of service and visual storytelling.

Qualifications

• Experience in Visual Merchandising in the ready-to-wear sector.
• Strong customer service mindset and an eye for styling and display.

Responsibilities

• Delivering a unique customer experience at the Marylebone apartment.
• Embodies the Sezane spirit through impeccable presentation and grooming standards.
• Welcome customers with generosity and empathy to provide the best experience.
• Identify customer desires and present brand and product universes.
• Act as an ambassador for the brand's omnichannel approach (apartment and web).
• Develop knowledge of the brand and products and suggest memorable actions.
• Handle complaints to retain customers and uphold CSR policies.
• Ensure product labeling and merchandising follow Sezane DNA.

Skills

Customer service

Visual merchandising

Brand presentation

Team collaboration

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

Sezane is a playground where every day is unlike any other, your position today may no longer be the same as yesterday and probably not the same as tomorrow. Does this speak to you?

We are looking for a Sales Assistant specialized in Visual Merchandiser (M/F) to join our retail teams for the future opening of Octobre Editions, Marylebone.

As a Sales Assistant:

Delivering a unique customer experience:

• Make the customer the priority of the apartment to ensure optimal customer service ;
• Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
• Welcome your customers with generosity and empathy to offer them the best possible experience ;
• Consider the personality of your Customers to identify their desires ;
• Introduce the Brand and our different universes/products ;
• Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
• Show curiosity and develop an in-depth knowledge of the Brand and products ;
• Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
• Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
• Know our CSR policy to respond to customers.

Ensuring the Brand image:

• Check product labeling on the floor ;
• Participate in merchandising implementation and ensure its follow-up ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of the point of sale ;
• Have a fashion culture to be able to make suggestions ;
• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Ensuring smooth Operations:

• Apply Sezane policies, standards, and procedures ;
• Process transactions and respect procedures related to operations ;
• Perform specific process treatments (returns, exchanges, reservations) ;
• Participate in defining the necessary staff to meet customer expectations ;
• Ensure proper inventory management.

Having team spirit:

• Be a team player, participate in all ancillary tasks ;
• Participate in creating a positive and harmonious environment to create group synergy ;
• Relay the brand's commitments.

As a Visual Merchandiser, your missions will be :

Being the Guarantor of the Retail brand image:

• Ensure product presentation conforms to Sezane's DNA ;
• Offer customers an exciting and inspiring shopping experience ;
• Monitor and maintain the commercial level of points of sale ;
• Organize your work according to needs, priorities, and commercial planning.

Raising awareness and training teams in VM:

• Disseminate and circulate VM information (focus, VM standards, trends, etc.) via meetings or a merchandising book ;
• Send look guidelines and rack setups to stores to facilitate merchandising changes ;
• Maintain active communication with different managers to best meet their expectations ;
• Conduct store visits with the "Merch Checklist" to organize work and target needs.

Overseeing the scenography of Apartments:

• Ensure proper management of store furniture ;
• Be responsible for POS materials & merchandising supports ;
• Ensure the management and monitoring of service providers (flowers, books, etc.) ;
• Manage projects and work (window displays, product presentation updates, pop-ups, etc.).

• You have successful prior experience as a Visual Merchandiser in the ready-to-wear sector.
• Passionate about fashion, you have a good understanding of trends, you are proactive with suggestions, and have a strategic/commercial vision for products.
• Positive and creative, you feel the desire to share and develop your skills in an agile and energizing environment.
• Team Player, you enjoy participating in all activities contributing to the store's general objectives.
• You don't like to be bored because you're bursting with energy? You are proactive, adaptable, and know how to be motivating by being approachable?

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.