Keyholder (Supervisor) (M/F) - Permanent - London

S; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

SEZANE is seeking a Keyholder to join our London retail team. You will be responsible for delivering a unique customer experience in-store, guiding the floor team, and acting as an ambassador for the brand on a daily basis.

You will manage floor activity, train new staff, and ensure merchandise standards while supporting omnichannel sales and maintaining a positive, collaborative work environment.

Responsibilities

• Ensure a unique customer experience within the apartment and provide a personalized welcome.
• Lead and empower the team on a daily basis and communicate information for business activities.
• Maintain the brand image through dress code, appearance, and merchandising standards.
• Coordinate store activity, schedule, and cash register procedures (opening/closing).
• Train new team members and share knowledge with floor managers and staff.
• Support omnichannel initiatives and provide proactive product knowledge to customers.
• Prevent inventory shrinkage and ensure safety of people and property.
• Foster a positive, harmonious work environment and motivate the team.

Skills

Customer service

Team leadership

Omnichannel

Visual merchandising

Job description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To co-build the future, we are now looking for creative, structured, and agile talents who share the desire to constantly improve everything that can be improved. Passionate, autonomous talents who view work with respect for others and for whom nothing is out of reach, as long as they are given the means.

Sezane is a playground where each day is unlike any other, your position today may not be the same as yesterday and probably not the same as tomorrow. Does this speak to you?

We are looking for the talents of a Keyholder (M/F) to join our retail team in one of our stores in London. This position is a full-time permanent one, based in London.

Reporting to the Store Manager, your main responsibilities will be:

Ensuring a unique customer experience within your apartment:

• Make the customer the priority of the apartment ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both apartment and web (omnichannel approach) ;
• Use the various Sezane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to floor managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.

Being the Floor Manager's ambassador:

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members' questions with the Floor Manager.

Ensuring the brand image:

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the apartment's good appearance ;
• Participate in collection implementation and ensure its follow-up ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.

Ensuring operations and efficiency:

• Plan and organize store activity (daily schedule) ;
• Master Sezane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly cash register management (opening and closing) ;
• Manage specific process treatments (returns, exchanges, reservations) ;
• Train team members on cash register use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
• You are skilled at supporting and developing your team members to ensure optimal customer service ;
• We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions.

Sezane recruits and values all talents, regardless of your gender, age, nationality, culture, religious beliefs, and sexual orientation.