Store Manager - NEXT Watford

Costa Coffee; Watford; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Share scheme

Staff discount

Pension match

Bonus up to £10k

Job summary

Costa Coffee Watford store is seeking a Store Manager at Waterfields Retail Park. You’ll own store performance, lead a team, and drive customer service excellence in line with Costa standards.

You’ll manage sales, profits, people, and training, while delivering Costa perks and a positive store culture. The role is permanent, in Watford, with up to £36,400 per annum.

Qualifications

• Strong leadership experience managing and developing successful teams.
• Forward-thinking approach with focus on growth and big-picture outcomes.
• Ambitious mindset with a drive to contribute to store expansion.
• Brand ambassador dedicated to maintaining high standards and customer experience.

Responsibilities

• Meet all customer needs and drive a strong customer service culture to improve NPS and attract new customers.
• Create a welcoming store setting that keeps customers returning.
• Own sales, profit, teams and recognition with sound management.
• Train and develop your team to reach their full potential.

Skills

People leadership

Team development

Strategic thinking

Brand ambassador

Thrives under pressure

Job description

Store Manager – NEXT Watford, Waterfields Retail Park - Up to £36,400 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• "Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)"

• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]