Store Manager (New Opening)

CASETiFY; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the lifestyle accessories sector is seeking a Store Manager in London. The successful candidate will lead a dynamic team, drive sales, and ensure exceptional customer experiences in a fast-paced retail environment. Candidates should possess a strong background in retail management and demonstrate the ability to foster a positive work culture, manage inventory effectively, and implement strategies that achieve store targets.

Qualifications

• 5+ years of experience in retail, with 3 years in a store management role
• Strong business acumen and understanding of retail operations
• Flexibility to shift duty

Responsibilities

• Provide leadership and supervision to the store team
• Develop strategies to drive sales growth and achieve store targets
• Manage inventory and monitor sales performance

Skills

Leadership

Communication

Sales Growth

Customer Service

Inventory Management

Problem Solving

Multitasking

Education

Bachelor's degree in business administration, retail management, or related field

Tools

Point-of-sale (POS) systems

Job description

CASETiFY is looking for an entrepreneurial, creative and passionate Store Manager. The ideal candidate will hit the ground running, thrive in a fast-paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability, and effectiveness.

Job Description

• Provide leadership and supervision to the store team, setting performance expectations and fostering a positive work culture.
• Develop and execute strategies to drive sales growth, increase profitability, and achieve store targets.
• Monitor and analyze sales performance, identify trends, and implement effective sales strategies and promotional activities.
• Create and maintain a customer-centric environment, ensuring exceptional customer service standards are met.
• Address customer inquiries, concerns, and complaints in a prompt and professional manner.
• Train, and develop store staff, provide ongoing coaching and performance feedback.
• Manage and optimize store inventory, including ordering, receiving, stock replenishment, and conducting regular stock counts.
• Ensure visual merchandising and store displays are appealing, on-brand, and aligned with company guidelines.
• Implement and enforce store policies and procedures, including cash handling, loss prevention, and safety protocols.
• Monitor and control store expenses, labor costs, and other operational budgets.
• Conduct regular staff meetings, communicate updates, and ensure effective communication channels within the store.
• Report to retail operations team with sharing valuable customer data and recommendations.
• Manage staff scheduling to ensure appropriate coverage during peak business hours and optimize labor costs.
• Stay updated on industry trends, competitor activities, and customer preferences.
• Maintain a clean, organized, and safe store environment, adhering to health and safety regulations.

Requirements

• Bachelor's degree in business administration, retail management, or a related field.
• Proven experience in retail management, with at least 5+ years of experience in retail and 3 years in a store management role.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent interpersonal and communication skills, with the ability to build relationships with customers, staff, and stakeholders.
• Strong business acumen and a solid understanding of retail operations, sales techniques, and customer service principles.
• Demonstrated ability to drive sales growth and meet store targets.
• Proficiency in analyzing sales data and reports to identify trends, opportunities, and areas for improvement.
• Experience in managing inventory, including ordering, stock management, and loss prevention strategies.
• Knowledge of visual merchandising principles and the ability to create appealing store displays.
• Familiarity with point-of-sale (POS) systems and other retail software.
• Ability to make effective decisions, problem-solve, and prioritize tasks in a fast-paced environment.
• Flexibility to shift duty.
• Strong organizational and multitasking skills, with attention to detail.

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