Store Manager - MAC Cosmetics - Full Time - Cardiff FSS - Caerdydd, CRF

Estée Lauder Companies; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive remuneration and benefits

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Store/Retail/Counter Manager to lead and develop a team of Sales Associates in a flagship-style luxury cosmetics environment.

You will drive sales, customer service excellence, and operational performance to meet targets while upholding brand standards. Ideal candidates bring proven retail leadership in cosmetics, experience in business planning and staff scheduling, and the ability to run in-store events that engage customers and drive

Qualifications

• Proven retail management experience in cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience in setting sales and customer service targets and staff scheduling.
• Experience with retail operations including inventory and facilities management.
• Proven track record of leading a team to achieve targets.
• Experience creating and executing in-store events.
• Ability to work retail hours including nights and weekends.
• Applicants must provide proof of right to live and work in the country.

Responsibilities

• Lead, coach and develop the Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
• Drive customer relationship management and leadership of a high performing team.
• Support and uphold brand standards and deliver exceptional in-store experiences.

Skills

Leadership

Customer service

Business planning

Sales targets

Team development

Tools

POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview