Store Manager (m/f) - Permanent Contract

Balzac Paris; Greater London; Híbrido; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

Balzac Paris is opening a flagship store in Marylebone, London, seeking a Store Manager to lead operations and deliver an exceptional customer experience. You will manage a team, oversee stock and external partners, and implement activations to exceed targets.

The ideal candidate has prior Store Manager experience in a luxury ready-to-wear environment, strong commercial drive, and superb interpersonal skills. This role reports to the Retail Director and is based in-store at Marylebone.

Qualificações

• Experience as Store Manager in a high-end ready-to-wear brand.
• Strong leadership and commercial drive.
• Excellent interpersonal and communication skills.

Responsabilidades

• Manage store operations and uphold brand standards.
• Deliver an exceptional customer experience while following sales processes.
• Oversee external service providers in-store.
• Plan and execute in-store activations to exceed targets.
• Monitor KPIs and protect the store’s budget and P&L.
• Recruit, schedule, train and develop the store team.
• Ensure visual merchandising and boutique presentation meets Balzac Paris standards.

Conhecimentos

Leadership

Customer service

Sales targets

Team training

Budget oversight

Ferramentas

Shopify

Biron

Descrição da oferta de emprego

Store Manager opportunity — Balzac Paris arrives in Marylebone!

Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne —chic, timeless, and cleverly twisty with our signature \"Tradi-Barje\" spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone.

The Store Manager reports directly to the Retail Director.

RESPONSIBILITIES :

1 - STORE MANAGEMENT & ANIMATION

• Comply with procedures and strategies established by management
• Deliver an exceptional customer experience while adhering to sales process steps
• Manage external service providers operating within the boutique
• Propose and implement in-store activations and promotional events to exceed targets
• Uphold and protect brand image and standards
• Train and coach the team (sales pitch, procedures, collections, materials, etc.)
• Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.)
• Maintain store cleanliness, upkeep, and communal areas

2 - BUSINESS & COMMERCIAL MANAGEMENT

• Monitor sales and financial KPIs
• Understand the boutique’s P&L and respect budget constraints
• Proactively develop action plans to achieve sales targets
• Process daily/weekly bank deposits
• Produce weekly performance reports and establish action plans to optimize results

3 - HUMAN CAPITAL & PEOPLE MANAGEMENT

• Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs
• Optimize team scheduling to prevent under- or overstaffing (leave management and approval)
• Identify hiring needs and liaise with the HR department
• Conduct recruitment interviews, onboarding, and offboarding in coordination with HR
• Submit payroll variables within the deadlines specified by management
• Create and optimize staff schedules
• Conduct monthly 1-on-1 check-ins with team members and track progress
• Set team and individual performance objectives
• Conduct annual performance reviews within required deadlines
• Intervene and alert the HR department regarding behavioral issues or policy breaches
• Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs

4 - STOCK MANAGEMENT

• Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly
• Supervise rolling stock-takes
• Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…).

5 - MANAGEMENT

• Celebrate and embrace differences
• Support creative energy
• Cultivate employee engagement
• Share enthusiasm
• Unlocking the power of the collective

Profile required

You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.You have prior experience as a Store Manager within a high-end ready-to-wear brand.

REQUIRED SKILLS & QUALIFICATIONS :

Hard skills:

• Be familiar with and proficient in the following tools : Office Suite, Biron, Shopify…
• Managing and optimising stock
• Recruit and unite
• Mastering schedule management
• Mastering sales techniques
• Budget management and financial oversight

Soft skills:

• Strong attention to detail and rigor
• Excellent organizational skills
• Proactivity
• Solution-oriented mindset
• Agility and adaptability
• Strong communication skillsLeadership skills