Store Manager - Leeds

Futon Company; Leeds; On-site; GBP 28,000 - 35,000; Full time

Job summary

Futon Company seeks a dynamic Store Manager for their Leeds branch. The ideal candidate should be customer-focused and sales-driven, with a strong track record in management. Responsibilities include leading a team, optimizing store performance, and ensuring high customer service standards in a retail environment.

Benefits

Competitive salary

Commission on personal sales

Excellent staff discount after qualifying period

28 days holiday per year, rising to 33 days after 5 years

Qualifications

• 2-4 years of management and sales experience.
• Strong leadership and organisational skills.
• Proven track record of achieving sales targets.

Responsibilities

• Lead a customer-focused team and maximize sales.
• Manage stock effectively and ensure high visual standards.
• Handle customer complaints professionally.

Skills

Communication

Leadership

Sales Target Achievement

Customer Service

Commercial Awareness

Visual Merchandising

Organisational Skills

IT Competency

Job description

An exciting opportunity has arisen to lead our fantastic Leeds branch.

If you’re a commercially minded, customer-focused leader with a passion for sales, we’d love to hear from you!

Duties and responsibilities:

• Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
• Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
• Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
• Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
• Use sales data and insights to drive commercial success and optimise store performance.
• Ensure the customer experience is seamless, keeping them at the heart of all store operations.
• Handle customer complaints efficiently and professionally to maintain high service standards.
• Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
• Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
• Ensure all policies, promotions, and procedures are carried out accurately and on time.
• Maintain high visual merchandising standards, working closely with the Visual Merchandising team.

Requirements:

• Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
• 2-4 years of management and sales experience in a customer service-driven role.
• Proven track record of achieving sales targets and driving business performance.
• Strong leadership skills, with the ability to inspire and develop a team.
• A hands-on approach, with a willingness to get involved in all aspects of store life.
• A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
• Strong organisational and planning abilities to ensure smooth store operations.
• Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
• Experience in stock management, ensuring optimal levels and reducing shrinkage.
• Strong visual merchandising skills, with an eye for creating an engaging store environment.
• IT competency to manage systems and reporting effectively.
• Competitive salary and great benefits.
• Commission on personal sales.
• Excellent staff discount (after qualifying period).
• 28 days holiday per year (inclusive of bank holidays), rising to 33 days after 5 years of service.

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Futon Ltd t/a Futon Company. Registered in England 01848362 Unit A2 Circular Point, Hickman Avenue, London E4 9JG

Futon Limited trading as Futon Company is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.