Store Manager: Lead Teams & Elevate Customer Experience

Tesco; Coventry; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

Tesco PLC is seeking a Store Manager in Coventry to lead a dynamic, customer-focused team and ensure exceptional service in a fast-paced retail environment. You will mentor colleagues, optimise store operations, and uphold high standards to deliver strong customer outcomes.

The role emphasizes developing people, driving sales, safeguarding standards, and delivering the Tesco Change Plan while maintaining safety and compliance.

Qualifications

• Proven experience in leading teams within a retail or customer facing environment, with a strong track record of delivering results through others.
• Clear understanding of the importance of the Store Manager role and leadership in driving performance.
• Natural, welcoming approach with customers to build strong relationships and ensure customers are at the heart of decisions.
• Energy, resilience, and confidence to maintain momentum in a fast-paced environment and make quick, informed decisions.
• High personal standards and integrity to inspire confidence and lead by example.
• Awareness of competitor activity and experience in retail or store operations to identify opportunities and continuously improve the customer experience.

Responsibilities

• Lead and inspire your store team to deliver exceptional customer experiences.
• Drive trade, grow sales and maximise profit through strong commercial awareness and effective decision‑making.
• Develop and implement the Store Change Plan, deploying resources where they have the greatest impact for customers.
• Champion colleague safety and ensure security and operational processes are followed consistently.
• Shape a culture of clear leadership, resilience and continuous improvement across the team.
• Collaborate with colleagues across the business to deliver consistent performance and great customer service.

Job description

Tesco PLC is seeking a Store Manager in Coventry to lead a dynamic, customer-focused team and ensure exceptional service in a fast-paced retail environment. You will mentor colleagues, optimise store operations, and uphold high standards to deliver strong customer outcomes.

The role emphasizes developing people, driving sales, safeguarding standards, and delivering the Tesco Change Plan while maintaining safety and compliance.