Store Manager — Lead People & Guest Experience

The Coffee House; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

The Coffee House is hiring a Store Manager in Manchester to lead daily store operations, deliver exceptional guest experiences, and drive profitability. You’ll manage the team, coach staff, ensure brand standards, and own shift coverage including opening/closing and lone working.

You will participate in company training via The Coffee House Academy and contribute to a fast-paced, growing business focused on quality food and drinks.

Responsibilities

• Lead by example to create a friendly, professional, and memorable experience for every customer.
• Handle customer queries, complaints, and feedback, coaching your team on best practices.
• Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
• Manage tills, cash handling, end-of-day reconciliation, monitor sales, and control costs to support profitability.
• Keep the store clean, organised, and compliant with food safety, hygiene, and health & safety regulations.
• Identify and report maintenance issues promptly for timely resolution.
• Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimising waste.
• Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
• Collaborate with colleagues across the company to share best practices and support broader initiatives.
• Proactively resolve operational challenges and maintain high service standards.
• Motivate, coach, and train your team to build a high-performing, engaged workforce.
• Take full ownership of store operations, including opening, closing, and lone working.
• Attend company-wide meetings and Zoom sessions, ensuring store alignment with company goals.
• Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.

Job description

The Coffee House is hiring a Store Manager in Manchester to lead daily store operations, deliver exceptional guest experiences, and drive profitability. You’ll manage the team, coach staff, ensure brand standards, and own shift coverage including opening/closing and lone working.

You will participate in company training via The Coffee House Academy and contribute to a fast-paced, growing business focused on quality food and drinks.