Store Manager: Lead a Winning Team & Elevate Customer Experience

Card Factory plc; Ipswich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Card Factory plc in Ipswich is seeking a Store Manager to lead a busy retail team, shape a positive culture, and create an environment where staff feel supported and inspired. You will coach, motivate, and celebrate wins—driving performance through data-driven decisions and strong customer focus.

You’ll oversee hiring, coaching, merchandising and payroll while collaborating with District and Regional Managers to grow and improve store results.

Qualifications

• Proven leadership experience managing a team in a retail or customer-facing environment.
• Demonstrated ability to coach, develop and motivate staff to achieve targets.
• Excellent communication and relationship-building skills with colleagues and customers.

Responsibilities

• Lead day-to-day store operations and set clear direction for the team.
• Hire, coach and develop staff; manage merchandising and payroll responsibilities.
• Collaborate with District and Regional Managers to drive growth and celebrate success.
• Maintain a customer-focused store culture and use data to drive decisions.

Skills

Leadership

Inspiring presence

People-first mindset

Strong communicator

Tech-savvy

Calm under pressure

Job description

Card Factory plc in Ipswich is seeking a Store Manager to lead a busy retail team, shape a positive culture, and create an environment where staff feel supported and inspired. You will coach, motivate, and celebrate wins—driving performance through data-driven decisions and strong customer focus.

You’ll oversee hiring, coaching, merchandising and payroll while collaborating with District and Regional Managers to grow and improve store results.