Store Manager: Lead a Customer-First Optical & Hearing Team

Specsavers Norge; Kingswood; Hybrid; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Specsavers Perks

WeCare employee support

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Kingswood Specsavers is seeking a Store Manager to lead a busy team and keep the store running smoothly. You will champion a customer-first mindset, role modelling excellence, and drive the store’s performance while supporting colleagues to grow their skills.

With a focus on delivering outstanding eye and hearing care, you will nurture relationships with customers and the local community, ensuring a welcoming, professional experience and ongoing development opportunities for the team.

Qualifications

• Previous experience managing a team is essential.
• Confident and effective communicator capable of building strong relationships with customers and colleagues.
• Excellent attention to detail.
• Flexible and adaptable to thrive in a busy environment.
• A passionate people person with a genuine commitment to delivering outstanding customer service.
• Well organized with strong time management skills.
• Hard-working, proactive and able to lead by example.

Responsibilities

• Lead store operations to ensure a smooth, customer-first experience.
• Motivate and coach team members to deliver excellent service across optical and audiology departments.
• Represent Specsavers with a professional, welcoming approach to customers and colleagues.
• Drive business performance while maintaining high standards of patient care and store compliance.

Skills

Team management

Customer service

Communication

Attention to detail

Time management

Leadership

Flexibility

Job description

Kingswood Specsavers is seeking a Store Manager to lead a busy team and keep the store running smoothly. You will champion a customer-first mindset, role modelling excellence, and drive the store’s performance while supporting colleagues to grow their skills.

With a focus on delivering outstanding eye and hearing care, you will nurture relationships with customers and the local community, ensuring a welcoming, professional experience and ongoing development opportunities for the team.