Store Manager - Harrogate Retail · Harrogate

Pigletinbed; Harrogate; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

50% staff discount

33 days holiday

Volunteer days

Wellbeing platform access

Job summary

Piglet in Bed in Harrogate is seeking a Store Manager to lead our flagship store with energy and care. You’ll build a passionate team, deliver outstanding customer experience, and drive sales while maintaining brand standards.

As a real people person and confident leader, you’ll manage daily operations, visual merchandising, and local community engagement, ensuring the store is welcoming, safe, and profitable.

Qualifications

• Experience leading a retail team in a customer-facing environment.
• Strong communication and people management skills.
• Ability to drive sales and manage store performance.

Responsibilities

• Lead store team to deliver exceptional customer experiences.
• Oversee daily store operations and staff scheduling.
• Ensure brand standards and visual merchandising are maintained.
• Monitor sales, stock, and loss prevention; report to HQ as needed.
• Engage with the local community to grow the store footprint.

Skills

People management

Customer service

Retail operations

Leadership

Communication

Job description

At Piglet in Bed, we’re on a mission to become the home of long-lasting, natural comfort. Dreamt up in 2017 from our Founder Jess’ Mother’s garden shed in West Sussex, Piglet in Bed began with a simple idea: the best homes aren’t perfect, they’re personal. What started as a small collection of linen bedding has grown to include new fabrics and unmistakably ‘Piglet’ designs, complemented by our curated selection of sleepwear and homewares. But one thing hasn’t changed: our focus on the incredible team who make Piglet happen. As our team grows, we still like to keep the calendar full of socials, competitions, and chances to see each other. Teamwork is at the heart of everything we do, so we’re very excited that you’re considering joining us!

• Role: Store Manager

• Location: Harrogate

• Remote Status: On site

• Annual Salary: £34,000 FTE

• Hours: 37.5 per week, but we will also consider part time hours for this role

What you’ll be getting up to

Teamwork

• You’ll be a key member of the Piglet in Bed team, representing your store within the business. You’ll communicate broadly to ensure that your store team are in the loop on business updates, and that the HQ team feel connected with what’s happening in your store.

• You’ll build and develop a passionate team, who in turn will embody the Piglet in Bed values and build their own community in your local area.

• You’ll be responsible for the wellbeing and safety of your team, and your customers.

• You’ll communicate regularly with our retail operations team, as well as building relationships with your fellow store managers to provide peer support.

• You’ll motivate and inspire your team, ensuring everybody understands targets and performance, and understands their role in success.

Trading

• You’ll be ultimately responsible for the success of the store. You’ll get to know your customers and understand what works and what doesn’t.

• You’ll become an expert on our product range, engaging with shoppers to answer queries, give advice and share inspiration. You’ll familiarise yourself with the brand story and deliver consistently on brand guidelines.

• You’ll think innovatively, and be unafraid to bring new ideas to the table.

• You’ll oversee reporting, and liaise with the HQ team if you foresee any issues or opportunities.

• You’ll immerse yourself in the local community, ensuring our space becomes much more than just a shop.

• You’ll maximise sales and drive profitability through strong commercial management, alongside controlling costs.

• You’ll be responsible for our physical space, ensuring it is clean, secure and safe; and beyond that making sure it is a lovely place to be – both for our customer and our team.

Who we’re looking for

• You’ll need to be a real people person; the kind to put a smile on shoppers’ faces, even if they don’t make a purchase.

• You’ll need to be a confident leader; unafraid to make tough decisions when needed, and lead by example.

• You’ll need to be self motivated; a great deal of this role will be working independently.

• Communication is essential in this role, as a distributed team, we need to ensure information and ideas are free flowing.

• You’ll need to be passionate. You don’t need to join us with an in depth knowledge of the brand or homeware; we’ll teach you everything, as long as you’re eager to learn.

• You’ll need to be creative. You’ll have a front row seat to spot trends amongst our in store shoppers; both who they are (or aren’t!) and how they shop, and you’re likely to be best placed to share ideas on what we could do better.

What it’s like to work at Piglet in Bed

• We offer a generous 50% discount on our products and plenty of chance to get your hands on treats (birthdays, piglet of the month, photo competitions and product sweepstakes)

• Piglet in Bed offers 33 days of holiday annually (pro rata for part time staff), alongside 2 paid days for volunteering.

• You’ll get access to our reward and wellbeing platform, which gives access to discounts on 100s of retailers, an online GP, support services and financial rewards, as well as life assurance cover.

Your personality is way more important to us than perfect grammar, so please consider not using AI in your application – we just want to get to know the authentic you! All applicants must have the right to work in the UK as Piglet in Bed are unable to sponsor or transfer any visa applications at this time.