Store Manager - Full Time - Clapham

H&T Group Ltd; Greater London; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Holiday allowance

Private healthcare

Cycle to work scheme

Staff discounts (up to 25%)

Incentive schemes

Job summary

H&T Group Ltd is seeking a Store Manager for our Clapham location in the UK. The role focuses on leading a team to deliver exceptional customer service while meeting financial targets and maintaining compliance with policies and regulatory standards.

No prior pawnbroking experience is required as comprehensive training is provided. The role offers a competitive starting salary and a discretionary bonus based on performance.

Qualifications

• Proven ability to lead, motivate, and develop a team.
• Strong verbal and written communication skills.
• Experience as Store Manager or Remote Manager in a financial services or customer-facing environment.
• Multilingual skills are a bonus and valued.

Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster continuous learning and flexibility so colleagues are multi-skilled and customer-focused.
• Lead by example to deliver service excellence and guide customers to the right product.
• Ensure compliance with legal, regulatory, and company standards for safety.
• Drive performance, control costs, and identify growth opportunities.
• Collaborate with the regional team and share best practices.
• Plan and implement new initiatives with minimal disruption to customers.

Skills

Leadership

Customer service

Team development

Communication

Multilingual (bonus)

Job description

Are you a natural leader with a passion for people, performance, and customer service?

Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £33,500.00 (Includes London Weighting Allowance)

Location: Clapham

Job Type: Full Time 37.5 Hours

Flexibility: Full flexibility from Monday to Sunday is required.

• The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs

About The Role

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

Key Responsibilities

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
• Collaborate with the wider regional team, sharing best practices and supporting overall business success
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues

What We’re Looking For

• A passion for high standards and delivering exceptional experiences for both customers and colleagues
• Strong verbal and written communication skills
• Proven ability to lead, motivate, and develop a team
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
• Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Lead with purpose. Inspire your team. Make a difference.