Store Manager - 40 Hours

Bestway Group; Bromley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bestway Group is seeking a Store Manager for one of its company-owned stores in Bromley. You will lead and motivate the team to deliver exceptional customer service and maintain presentation standards within a compliant environment, protecting and growing business performance.

You will drive local brand promotion, coach staff, manage costs, and develop store performance through data analysis and community engagement while upholding Bestway standards.

Qualifications

• Proven ability to lead and develop a store team.
• Experience delivering outstanding customer service.
• Ability to work in a compliant environment with established processes.
• Strong communication and interpersonal skills.
• Ability to present the store in line with brand standards.

Responsibilities

• Coach and develop store team to deliver outstanding service.
• Present the store in line with brand standards.
• Resolve or report issues affecting customer experience.
• Build relationships with the local community to promote the brand.
• Analyse management information to maximise turnover and profitability.
• Lead promotional activities and drive store performance.
• Control costs, with a focus on people costs.

Skills

Excellent communication

Team leadership

Decision making

People management

Customer service orientation

Job description

We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned stores.

You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activityl
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

The Ideal Candidate

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.