Store Manager - Eastgate

Clicks Group Limited; Eastgate; On-site; GBP 28,000 - 38,000; Full time

Job summary

Clicks Group is seeking a Store Manager for the Eastgate location to drive sales, control stock and expenses, and lead a high-performing team. You will ensure excellent customer service, robust merchandising, and smooth operations in line with group policies.

Essential requirements include a minimum of 5 years in store management, strong financial acumen, and proven leadership of a diverse workforce. The role emphasizes care for customers and achieving business targets within a health and beauty

Qualifications

• Minimum 5 years' experience in a store management role in a retail/FMCG environment.
• Extensive people management experience with a large, diverse team.
• Financial management experience (budgets, P&L, ratios).

Responsibilities

• Drive and maximise sales; track daily, weekly and monthly targets.
• Manage all store operations, expenses, stock, shrinkage, and admin.
• Oversee in-store visual merchandising and brand presentation.
• Schedule staff in line with labour policies and model.
• Ensure admin tasks and attendance records are complete and submitted.
• Deliver superior customer service and loyalty initiatives.
• Build relationships with centre managers, suppliers, and DCs.
• Monitor customer trends and adjust to local opportunities.
• Coordinate cohesion between store, pharmacy, and clinic teams.
• Foster a high performance culture aligned to brand values.

Skills

Managerial skills

Results driven

Planning and organising

Problem solving

Customer orientation

Leading and supervising

Staff development

Team leadership

Decision making

Interpersonal skills

Education

Grade 12

Bachelors/Diploma in retail/finance or related

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group's vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience

• Minimum 5 years' experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million or successful completion the Clicks Trainee Store Management Programme
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.