Store Manager - Clicks Epsom Downs Shopping Centre

Clicks Group Limited; Epsom; On-site; GBP 28,000 - 41,000; Full time

Job summary

Clicks Group is seeking a Store Manager to drive the operation of a Bryanston store and lead a multi-disciplinary team to deliver superior customer service and performance.

The role focuses on selling, profitability, stock control, merchandising, and people development, reporting to the Area Manager. Minimum 2 years in store management within retail/FMCG required.

Qualifications

• Essential: Grade 12 with Maths and English.
• Bachelor's/Diploma in retail or finance management, pharmacy or related field.
• Minimum 2 years in store management within retail/FMCG operations.
• Financial management experience including budgets and P&L.

Responsibilities

• Lead and direct store operations to meet sales, profit and compliance targets.
• Drive and maximise sales, monitor daily/weekly/monthly targets and take action.
• Manage stock, shrinkage, housekeeping and administration.
• Oversee visual merchandising to align with brand standards.
• Develop and motivate staff through selection, leadership and development.
• Schedule staff in line with labour policy to cover all departments.

Skills

Leadership

Customer focus

Financial management

Merchandising

Staff scheduling

Communication

Education

Bachelor's/Diploma in retail/finance management, pharmacy or related

Grade 12 ( Maths 50%, English 50%)

Job description

Listing reference: click_026163

Listing status: Online

Apply by: 28 August 2026

Position summary

Industry: FMCG & Supply Management

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Bryanston

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.

Job Purpose:

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.​

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.