Store Manager: Drive Profit, People & Experience

Marks and Spencer; Sheffield; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

20% colleague discount across products

Competitive holiday entitlement

Discretionary bonus schemes based on个人

Defined Contribution Pension Scheme

Tailored induction and training

M&S Choices discounts

Parental, adoption and neonatal policy

Wellbeing support via Virtual GP

Volunteer day for a cause

Job summary

Marks & Spencer is seeking a Full Line Store Manager in the UK to own the full operation, lead high performing teams, and drive the pace in a fast-changing retail environment. You will set strategy, ensure customer excellence, and lead transformation initiatives across Food, Fashion, Home & Beauty.

You will use data to inform decisions, coach managers, and create a store where colleagues are inspired to grow and customers love to shop.

Qualifications

• A proven leader of large teams in a fast-paced retail environment.
• Confident leading across all aspects of store performance, including commercial, operations, visuals, and people leadership.
• A clear and authentic communicator with the courage to make tough decisions.
• Strong in planning, performance management, and resilience.
• Comfortable using digital tools, data, and insight to make better decisions.
• Skilled in building strong partnerships across your team, peers, and region.
• Passionate about creating great places to shop and work.

Responsibilities

• Lead the delivery of the full retail plan across the store, driving commercial, operational, customer, and people performance to deliver against the P&L.
• Set the strategy and direction for the store, ensuring every colleague understands their role in delivering outstanding results for customers and the business.
• Own the change agenda, landing transformation initiatives with clarity, urgency, and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store where colleagues can thrive and develop their careers.
• Use data and insight to unlock opportunities, making fast, confident decisions that drive profit, improve service, maximise availability, and increase efficiency.
• Champion digital adoption and omnichannel capability, helping teams deliver a seamless customer experience across all channels.
• Be the voice of your store, representing your people, challenging where needed, and driving action that improves performance and engagement.
• Create exceptional customer experiences through outstanding service, strong operational standards, excellent product availability, inspiring visual merchandising, and well-led teams.
• Lead across all areas of the store, balancing the priorities of Food, Fashion, Home & Beauty to deliver a consistently brilliant customer experience.

Job description

Marks & Spencer is seeking a Full Line Store Manager in the UK to own the full operation, lead high performing teams, and drive the pace in a fast-changing retail environment. You will set strategy, ensure customer excellence, and lead transformation initiatives across Food, Fashion, Home & Beauty.

You will use data to inform decisions, coach managers, and create a store where colleagues are inspired to grow and customers love to shop.