Store Manager Designate

Pets at Home; Dartford; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

Paid leave 28-33 days

Birthday day off

Life assurance

Pension 4%

Employee discounts

Job summary

Pets at Home is seeking a Store Manager Designate for the Dartford/Crayford area, 39 hours per week. You will report to the Area Manager and work across local stores to develop your leadership and retail management skills, with the aim of running your own store in due course.

You will oversee daily operations, lead a team of 10+ colleagues, drive sales and KPIs, ensure health and safety compliance, deliver outstanding customer service, and foster a positive, inclusive workplace.

Qualifications

• At least 2 years of management experience in a retail environment.
• Experience leading a team of 10+ in a fast-paced setting.
• Strong communication and leadership skills.

Responsibilities

• Overseeing daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and KPIs.
• Creating a positive and fun working environment for colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

Skills

Management experience

Retail leadership

Team leadership

Customer service

Communication

Flexibility

Job description

Full-time, £33,000 - £39,000 per annum.

Ref: 40937.

Salary: £33,000 - £39,000 per annum.

Hours: Full-time.

Contracted Hours: 39.

Contract Type: Permanent.

Location: 9, Tower Retail Park, Crayford Road, Crayford, Dartford, Kent, DA1 4LD.

Organisation: Pets at Home.

Store Manager Designate – Dartford / Crayford Area – 39 Hours

As a Store Manager Designate, you will report to the Area Manager, and you will be working in one of several stores within the local area. You will empower the teams you are working with to maximise sales and performance across all major KPI’s. You will inspire your team, inject fun into the workplace and create a truly fantastic place to shop and work. A Designate role is a great way to experience working with different teams and different sized stores to develop your skills as a Store Manager. When recruiting for Store Manager Designates, we intend that you’ll complete a few months in a Designate role but that you will eventually take responsibility for your own store.

Your Key Responsibilities Will Include

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We’ll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

We’re Looking For Someone With

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

Benefits

We reward our Store Managers with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

About Us

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!