Store Manager - Costa

Moto; Carlisle; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading company in the UK's rest stop experience is seeking a Store Manager to oversee daily operations at the Southwaite Services location. This role involves leading a team in a high-volume retail environment, achieving financial targets, and ensuring exceptional customer service. With generous compensation and development opportunities, you will play a key role in shaping the customer experience while nurturing team growth.

Benefits

Annual bonus up to £7,800pa

Colleague discounts up to 60%

Enhanced benefits including pension and sick pay

Development opportunities with funded qualifications

Qualifications

• Proven track record in managing and leading teams in a retail environment.
• Experience with P&L, labour costs and cost saving initiatives.
• Ability to build strong relationships with stakeholders.

Responsibilities

• Ensure unit meets financial targets and drives sales.
• Support and develop team members for personal growth.
• Deliver high-quality customer service consistently.

Skills

Team Management

Budget Management

Performance Motivation

Relationship Building

Calm Under Pressure

Job description

Store Manager

£29,000 - £33,000 per annum -40 hours per week

Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT

As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your restaurant as your own and help shape the winning culture that we are aspiring to achieve.

As a Store Manager, you’ll lead your team to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What you will get in return as a Store Manager

• Annual bonus up to *£7,800pa*
• Up to £400 reward for every successful refer a friend recruited
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager

What you will be doing as a Store Manager

• Ensure that the Costa unit achieves, as a minimum, the financial targets agreed budget and P&L
• As a Store Manager you will support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personal and professionally
• Adhering to and ensuring delivery of brand standards
• Overall responsibility for driving consistent high quality customer service and sales
• Lead shifts including opening and closing the unit

What Skills & Knowledge you’ll need

• A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
• You will have previous experience work to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
• An ability to build strong and positive relationships with stakeholders
• Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning.
• An ability to remain calm under pressure in a pressurised environment

You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!

Where our customer’s journey pauses, yours just begins.

Ready to start you journey with us, Apply today!

*Please note internally this role is called Department Manager

*Annual bonus of up to 20%, final value subject to location and performance

INDDM

Want to know what it's like to work for us? Find out from our colleague Fabiana