Store Manager - Blacks

JD Group; Salisbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company seeks a motivated Store Manager to oversee operations and drive sales at their Salisbury location. The role involves leading a team, managing customer experience, and ensuring compliance with company standards. Ideal candidates will have a solid background in retail management and a passion for delivering exceptional service. Join JD Group for the opportunity to make a significant impact on the store's performance and culture.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Exclusive discounts via TELUS Health platform

Access to health and well-being services

Internal development courses

Opportunities for apprenticeships

Discounted gym memberships

Life assurance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong leadership skills with experience in coaching.
• Ability to analyze reports and make commercial decisions.

Responsibilities

• Oversee daily store operations and manage sales performance.
• Develop strategies to meet and exceed sales targets.
• Foster a positive team culture through recruiting and training.

Skills

Leadership

Communication

Sales Management

Visual Merchandising

Customer Engagement

Job description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules for proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and development, building a motivated and high-performing team.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally & commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and brand-aligned.
7. Ensure teams deliver top-level service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulations.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of latest trends and competitors.
3. Strong leadership skills with experience in coaching and team development.
4. Excellent communication skills.
5. Proven success in managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive retail and hospitality discounts via TELUS Health platform.
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications (England Only).
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation.
• Employer engagement forums to influence positive change.