Store Manager - BICESTER

OTB; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading fashion house is seeking a Store Manager to lead their London retail store. This position requires an individual with extensive retail management experience in luxury goods, strong leadership skills, and a commitment to providing exceptional customer service. The Store Manager will drive sales performance, manage operations, and embody the brand's values in all interactions.

Qualifications

• Minimum of 5 years of retail management experience in luxury fashion.
• Proven ability to lead and inspire teams effectively.
• Strong sales and customer service background.

Responsibilities

• Lead and motivate the store team to achieve sales objectives.
• Drive sales performance through strategic initiatives.
• Ensure superior customer experience and operational management.

Skills

Leadership

Sales Performance

Customer Service

Problem-Solving

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry, and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

The Store Manager will act as a brand ambassador, ensuring that the store meets and exceeds sales targets while providing an exceptional customer experience. This role requires strong leadership, strategic thinking, and a deep understanding of the luxury retail industry.

Job responsibilities and activities :

Directly reporting to the Head of Retail, the Store Manager has the following main responsibilities:

1. Leadership and Team Management: Lead, motivate, and develop the store team to achieve and exceed sales objectives while maintaining high standards of customer service.
2. Sales Performance: Drive the store’s sales performance by developing and implementing strategies to maximize profitability.
3. Customer Experience: Ensure a superior customer experience through excellent service and a client-centric approach, building long-term relationships with high-profile clientele.
4. Operational Management: Oversee store operations including inventory management, visual merchandising, and adherence to Maison Margiela standards and procedures in collaboration with the Operations Manager.
5. Staff Training and Development: Train and mentor staff to enhance product knowledge, customer service skills, and overall team performance.
6. Performance Monitoring: Analyze key performance indicators (KPIs) and use data to make informed business decisions and strategies.
7. Brand Ambassador: Represent and embody the values and culture of Maison Margiela, both in-store and within the local community.
8. Problem-Solving: Address any operational issues and provide solutions in a timely and effective manner.

Skills and experience :

Minimum of 5 years of retail management experience, preferably within the luxury fashion or luxury goods industry.

Proven ability to lead, inspire, and manage a team effectively.

Strong sales and customer service background, with a demonstrated ability to meet and exceed sales targets.

Excellent verbal and written communication skills; ability to engage and build rapport with clients and staff alike.

Capable of developing and executing plans to improve store performance and client experience.

Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

Professional, polished, and an embodiment of Maison Margiela image and values.

#MM