In-store Client Developer & Deputy Store Manager

OTB; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury brand is seeking an In Store Client Developer and Deputy Store Manager for its Outlet in Bicester Village. The role focuses on delivering exceptional client experiences while leading a passionate team in a high-performing retail environment. Ideal candidates will have extensive experience in luxury retail, excellent communication skills, and a drive for achieving sales objectives.

Qualifications

• At least 5 years of experience in fashion/luxury retail.
• Deep product knowledge in women’s RTW, shoes, and accessories.
• Experience in team training and motivation.

Responsibilities

• Lead a team to create magical client experiences.
• Achieve commercial targets through effective team organization.
• Coach and give feedback to ensure high standards.

Skills

Communication

Customer Focus

Team Leadership

Attention to Detail

Job description

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for someone ready to make a difference in an intercultural environment filled with love, passion, talents, and out-of-the-box thinkers.

Marni is seeking an In Store Client Developer and Deputy Store Manager for its Outlet in Bicester Village.

YOU

• Act as a role model, leading by example in any circumstance
• Take actions and ownership to ensure an exceptional client experience for all visitors, with a passion for helping others grow
• Communicate effectively, handling colleagues and clients with care and empathy
• Be responsible, courageous with ideas, resilient, and authentic
• Prioritize the client experience, with in-depth knowledge of luxury clients' desires, needs, and expectations
• Master storytelling and asking engaging questions
• Think innovatively to improve and create tangible value and magic for clients

KEY RESPONSABILITIES

• Lead a team to create magical client experiences, driving individual and team objectives
• Achieve commercial targets through effective team organization and product management
• Improve commercial performance via product knowledge, sales analysis, stock rotation, and visual supervision
• Coach and give feedback to ensure high standards of client experience
• Enhance the omni-channel experience using digital resources
• Empower and motivate the team to deliver an elevated customer experience
• Build and maintain a client book to drive traffic and engagement
• Support the Store Manager in executing the store strategy for optimal sales performance
• Contribute to business plans to boost sales across categories and client segments
• Lead by example on the sales floor, providing excellent service and developing client relationships through CRM
• Maintain operational standards in clientelling, display, merchandise, and store cleanliness
• Foster positive relationships among team members
• Supervise stockroom and stockpile, ensuring alignment with sales potential and informing the Store Manager of adjustments
• Optimize stock management and collaborate with relevant staff
• Ensure proper care of products and materials in stockroom
• Assist in managing activities related to store closure, inventories, and fiscal year-end processes

KEY REQUIREMENTS

• At least 5 years of experience in fashion/luxury retail
• Deep product knowledge in women’s RTW, shoes, and accessories
• Experience in team training, empowerment, and motivation
• Results-driven and customer-focused
• Excellent communication skills (verbal, written, digital)
• Strong attention to detail
• Availability to work weekends, public holidays, and outside regular hours

#MRN

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