Store Manager - 40 Hours

Bestway Group; Swanmore; Remote; GBP 35,000 - 52,000; Full time

Job summary

Bestway Group is seeking a Store Manager for one of its company-owned stores in the United Kingdom. You will lead a team to deliver exceptional customer service, maintain presentation standards, and uphold a compliant operating environment. Focus will be on developing the team and promoting the Bestway brand locally.

The role requires strong people management, communication, and strategic thinking to grow store performance and profitability while representing Bestway in the local community.

Qualifications

• Excellent communication skills.
• Experience delivering a compliant environment through processes and procedures.
• Experience in managing and motivating a team.
• Ability to delegate tasks effectively.
• Ability to work under pressure and handle challenging situations.
• Ability to prioritise and multitask across varied activities.
• Strong business awareness and ability to interpret business reports.

Responsibilities

• Coach and develop store team to deliver outstanding service and interact on the shop floor.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues and offer help when needed.
• Build relationships with the local community to represent the brand.
• Understand support departments to optimise the customer experience.
• Identify opportunities to improve store performance and generate more business.
• Deliver action plans to improve store performance.
• Analyse available management information to maximise turnover and profitability.
• Ensure store control guidelines are followed by all team members.
• Manage controllable costs, focusing on people costs.
• Lead team in promotional activities and targets.
• Stay up to date with business information to develop knowledge and expertise.

Skills

Communication

Professional standards

Decision making

Compliance

Team management

Delegation

Pressure handling

Multitasking

Business awareness

Job description

We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned stores.

You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities:

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

The Ideal Candidate:

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.