Store Manager - 40 Hours

Bestway Group; Carisbrooke; Remote; GBP 32,000 - 45,000; Full time

Job summary

Bestway Group is seeking an ambitious Store Manager for one of its company-owned stores in the UK. You will lead and motivate your team to deliver outstanding customer service, maintain presentation standards and ensure a compliant environment.

The role focuses on driving sales through brand promotion, cost control and community engagement while developing team capability and maintaining operational excellence.

Qualifications

• Excellent communication skills.
• Strong decision-making abilities.
• Experience delivering a compliant environment through processes and procedures.
• Experience in effectively managing and motivating a team.
• Ability to delegate tasks and activities.
• Ability to work under pressure and handle challenging situations professionally.
• Ability to manage a diverse range of activities, prioritise and multitask.
• Sound business awareness with ability to read reports and act on insights.

Responsibilities

• Coach and develop store team to deliver outstanding service and promote the brand.
• Present the store in line with brand standards.
• Resolve or report issues affecting the customer experience.
• Communicate positively with colleagues and provide assistance.
• Build relationships with the local community to promote the brand.
• Develop understanding of support departments to optimise the customer experience.
• Identify opportunities to improve store performance and support promotional activity.
• Lead the team to achieve targets and improve turnover and profitability.
• Keep up to date with business information to develop knowledge and expertise.

Skills

Excellent communication

Decision making

Team motivation

Delegation

Work under pressure

Multitasking

Business awareness

Job description

We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned stores.

You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities:

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

The Ideal Candidate:

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.