Store Manager

JD GROUP; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Store Manager to oversee daily operations, drive sales performance, and manage a motivated team. The role involves ensuring exceptional customer service, achieving sales targets, and maintaining compliance with company policies. The ideal candidate will have strong leadership skills and a passion for retail, with a focus on developing team success and enhancing customer loyalty.

Benefits

Quarterly discretionary bonus schemes

30% company discount on many products

Health cash plans

Discounted gym memberships at JD Gyms

Life Assurance

Qualifications

• Previous management experience in a fast-paced retail/customer-facing environment.
• Proven track record of managing and exceeding sales targets and KPIs.

Responsibilities

• Run all store operations to meet or exceed sales & KPI targets.
• Build a positive team culture through recruiting and training.
• Analyze sales data to make informed decisions.

Skills

Leadership

Communication

Sales Management

Visual Merchandising

Job description

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous growth.
2. Create and maintain colleague schedules for proper coverage and productivity.
3. Build a positive team culture through recruiting, training, and developing your team to increase store success.
4. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring displays are attractive and aligned with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints promptly and professionally.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses within budget.
12. Ensure store compliance with health & safety regulations.

Role objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs including units, conversion rate, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for new colleagues.
7. Meet or exceed employee satisfaction and engagement survey benchmarks.
8. Keep operational costs within budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail/customer-facing environment.
2. Passion for retail, with good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; visual merchandising experience is advantageous.
8. Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes
• 30% company discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for career growth
• Apprenticeships and accredited qualifications (England only)
• Company Sick Pay
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks and support initiatives
• Volunteer opportunities with JD Foundation
• Employer engagement forums
• Incremental holiday allowance