Assistant Store Manager - York Designer Outlet (40 hours)

Rituals; York; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager who is energetic and dedicated to enhancing customer experiences. You will motivate your team, assist in operations, and support your Store Manager in achieving store goals. This role requires strong people management skills and a passion for customer satisfaction.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent.
• People management skills including communication and motivation.

Responsibilities

• Motivate the team and ensure excellent customer service.
• Assist Store Manager with day-to-day business activities.
• Support recruitment and retention of store team.

Skills

Communication

Motivation

Coaching

Problem-Solving

Job description

Job Description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork, and efficient operations every day.

You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire, and retain a diverse and talented store team. You’ll coach your team members to help them feel more engaged while achieving their full potential. Finally, you’ll serve as your Store Manager’s right hand by assisting with day-to-day business activities.

Qualifications

High on energy, low on ego, and with a good sense of humor!

You are unique because of your ability to encourage others and achieve your store’s goals in customer satisfaction and sales. Additionally, as Assistant Store Manager, you are inspiring and performance-oriented.

On top of that, you have:

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioral change and develop others.
• Decision-making and problem-solving skills.