Store Manager

Compton Care Group; Wombourne; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual leave 22 days

Salary sacrifice pension

Death in service benefit

Staff discount

Employee assistance program

Blue Light Card discounts

Management training program

Job summary

Compton Care in Wombourne is seeking an experienced Store Manager to lead our charity shop and drive income for the charity. This full-time role (37.5 hours per week) involves managing a team of staff and volunteers across six trading days, ensuring excellent customer service and efficient store operations.

You will oversee recruitment and training, coordinate stock, pricing, and visual displays, and report on store performance.

Qualifications

• Experience in retail management with team leadership.
• Proven track record of achieving sales targets and leading a team to success.
• Strong communication and interpersonal skills.
• IT literacy including proficiency in Microsoft Office.

Responsibilities

• Lead and manage the store team, including recruitment, training, and development.
• Drive store performance to meet sales targets and contribute to income for the charity.
• Ensure exceptional customer service, building relationships with shoppers.
• Manage stock, including pricing, display, and maintaining visual standards.
• Create and manage staff rotas for smooth store operations.
• Provide leadership and support to the Assistant Store Manager and volunteers.
• Use Microsoft Office and IT systems for admin tasks and reporting.

Skills

Retail management

Team leadership

Customer service

IT literacy

Job description

Compton Care provides high quality, accessible care and support for the people in our communities living with life limiting conditions across Wolverhampton, the Black Country, South Staffordshire and East Shropshire.

The charity’s annual running costs are £16 million, 70% of this running cost is funded through our stores, fundraising, and donations from our amazing supporters.

About the Role:

We are looking for a passionate and experienced Store Manager to lead our Compton charity shop in Wombourne. This key role is crucial in supporting our charity's mission by generating vital income through the sale of donated goods. The store offers a variety of products ranging from clothing to homeware, all generously donated by our community.

As Store Manager, you’ll be responsible for the smooth day-to-day operation of the store. You will engage with customers, deliver exceptional service, and inspire your team to achieve our sales targets. You will work alongside an Assistant Store Manager and a wonderful team of volunteers, supporting both front-of-house and back-of-house activities.

This is a full-time role requiring 37.5 hours per week, with flexibility to work across any of our 6 trading days. You will manage the store’s rota and ensure optimal team performance.

Key Responsibilities:

• Lead and manage the store team, including recruitment, training, and development.
• Drive store performance to meet sales targets and contribute to the charity’s income.
• Ensure exceptional customer service, building relationships with shoppers and making them feel valued.
• Manage stock, including pricing, displaying, and maintaining the store’s visual standards.
• Create and manage staff rotas to ensure smooth store operations.
• Provide leadership and support to the Assistant Store Manager and volunteers, promoting teamwork and a positive atmosphere.
• Use Microsoft Office and IT systems for admin tasks and reporting.

What We’re Looking For:

• Previous experience in a retail management role, ideally with experience leading and managing a team.
• Ability to recruit, train, and develop team members to maximize their potential.
• Proven track record of achieving sales targets and leading a team to success.
• Strong communication and interpersonal skills, with the ability to engage with customers and colleagues alike.
• IT literacy, including proficiency in Microsoft Office.
• A passion for retail and a desire to contribute to a cause that makes a real difference in people’s lives.

What We Offer:

• Competitive salary and benefits package.
• 22 days annual leave (plus bank holidays), increasing with long service.
• Salary exchange pension scheme with a 5% employer contribution from day one, increasing to 7% after 3 years.
• Death in service benefit (2x salary).
• Staff discount across our coffee shops and other benefits.
• Access to the employee assistance program, including unlimited telephone counselling and 24/7 GP access.
• Blue Light Card discounts.
• Opportunities for career development through our in-house management training program.

If you’re a self-motivated, results-driven individual with a passion for retail management and want to work in a role that truly makes a difference, we’d love to hear from you.

About our recruitment process:

We reserve the right to close this vacancy before the published closing date where applicant volume is high.

Compton Care is committed to safe and fair recruitment processes to safeguard and protect those we care for and serve. We make sure that all our staff are selected and vetted fairly so that they can provide safe, effective and compassionate care.