Assistant Retail Manager

Marie Curie; Burgess Hill; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

25 days leave

Pension scheme

Bike/PC/season-ticket loans

CPD opportunities

Industry-leading training

Wellbeing & EAP

Bereavement & family benefits

Blue Light Card

Eye care

Job summary

Marie Curie Burgess Hill Store is seeking an enthusiastic Assistant Retail Manager to support day-to-day store operations and lead by example in delivering an excellent customer experience. You will mentor volunteers, maximize sales, and strengthen community engagement while ensuring compliance with policies and safety standards.

The role requires prior retail experience, strong cash handling skills, and the ability to work both independently and as part of a team.

Qualifications

• Previous retail experience, ideally in fashion or clothing retail.
• Experience of cash handling and financial administration, including sales record completion.
• Excellent communication and interpersonal skills with a customer-focused approach.
• The ability to communicate with tact, professionalism and discretion.

Responsibilities

• Assist Retail Manager in maximizing sales through high standards of merchandising, display, layout and stock rotation.
• Price donated goods and ensure attractive product presentation.
• Keep up to date with retail trends and competitor activity to maximise sales opportunities.
• Maximise Gift Aid income and ensure stock is correctly displayed and administered.
• Encourage customers to round up their purchases, donate, and join the loyalty scheme.
• Coach volunteers to deliver excellent customer service and meaningful supporter engagement.
• Build relationships within the local community to increase visits, donations, and recruitment.
• Support recruitment, induction and management of volunteers.
• Ensure staff and volunteers follow Marie Curie policies and health and safety requirements.
• Take responsibility for store operations in the absence of the Retail Manager.

Skills

Retail experience

Cash handling

Customer service

Teamwork

Health & safety awareness

Job description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, buildingawarenessand engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference.We'relooking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive ina collaborativeworkplace and enjoy helping people,we wouldlove to hear from you.

Job Description

We are looking for an enthusiastic and customer-focused Assistant Retail Manager to support the day-to-day running of our Burgess Hillstore.

About the role

You will support the Retail Manager in maximising sales, delivering an excellent customer experience, and ensuring the smooth operation of the store. You will lead by example, inspire volunteers, and help grow support for Marie Curie within the local community.

You will be responsible for

• Assisting the Retail Manager in maximising sales through high standards of merchandising, display, layout and stock rotation.
• Pricing donated goods appropriately and ensuring attractive product presentation.
• Keeping up to date with retail trends and competitor activity to maximise sales opportunities.
• Maximising Gift Aid income and ensuring bought-in goods are correctly displayed and administered while minimising stock loss.
• Encouraging customers to round up their purchases, make additional donations, and sign up to our loyalty scheme.
• Coaching volunteers and colleagues to deliver excellent customer service and meaningful supporter engagement.
• Building relationships within the local community to increase customer visits, stock donations, volunteer recruitment and community involvement.
• Supporting the recruitment, induction and management of volunteers.
• Ensuring that all staff and volunteers follow Marie Curie policies, procedures and health and safety requirements.
• Taking responsibility for the overall operation and management of the store in the absence of the Retail Manager.

About you

We are looking for someone who has:

• Previous retail experience, ideally within fashion or clothing retail.
• Experience of cash handling and financial administration, including sales record completion.
• Excellent communication and interpersonal skills with a customer-focused approach.
• The ability to communicate with tact, professionalism and discretion.
• Strong organisational skills and the ability to prioritise competing demands.
• The ability to work both independently and as part of a team.
• A good understanding of health and safety within a retail environment.

Benefits You will Love

• 25 days annual leave plus Bank Holidays (pro rata)
• Marie Curie Group Personal Pension Scheme with up to 7.5% employer contribution matching
• Loans for bikes, computers and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance programmes
• Enhanced bereavement, family-friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised eye care

Vacancy type: Permanent, part-time

Location: Marie CurieBurgess Hill Store

Please see thefulljob description here and our candidate pack here

Please note: This role includes sole responsibility for the running of the store at times and therefore involves lone working. Due to this, applicants must be aged 18 or over.

Please [e-mail]

Closing Date: 28 October 2026

Every day, our retail teams help raise essential funds for people living with a terminal illness. Join us and help make a real difference.

Additional Information

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [e-mail].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.