Store Manager

E8surveys.com; Uxbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading community-based fashion store as a Store Manager, where you'll lead a diverse team, maximize sales, and contribute to sustainability efforts. This hands-on role offers a rewarding experience in a fast-paced environment, with opportunities for career development and a strong support culture.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Employee Assistance Programme

Pension with employer contribution

Cycle to work scheme

Qualifications

• Experience in customer-facing roles in retail or hospitality.
• Ability to lead and motivate teams.

Responsibilities

• Accountable for store performance and sales maximization.
• Lead an inclusive and diverse team.

Skills

Customer Service

Team Leadership

Commercial Awareness

Sales Target Achievement

Proactive Approach

Flexibility

Job description

New Store Opening August 2025!

Would you like to make an impact by leading one of our community-based fashion store teams that offer an amazing choice and promote genuine sustainability?

What does this role involve?

As a Store Manager, you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values.

Each day is different in this varied, fast-paced, and hands-on role. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.

What are we looking for?

• Experience working in a customer-facing role in retail, hospitality, or service industry
• Experience of leading, motivating, and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Commitment to achieving the highest retail standards at all times
• Able to work under your own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands-on, fast-paced environment
• An understanding of budgets and P&L

Our stores operate 7 days a week, requiring flexibility from our store teams to work weekends and bank holidays on a rota basis.

What’s important to us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in-store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill each year. We receive 1.6 million items donated to our stores and 9.8 million bags of donated items, and we aim to expand our reuse initiatives in the coming years.

Everything we do is aimed at funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are within reach. You could be part of helping us get there sooner!

Our Equality, Diversity, and Inclusion (EDI) Strategy, 'Igniting Change,' along with our internal EDI group, Kaleidoscope, and other employee network groups, help us create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support your career development.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days each year
• Enhanced family policies (maternity, paternity, and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers