Store Manager

Jollyes; Stevenage; On-site; GBP 29,000 - 33,000; Full time

Job summary

Join Jollyes, a top-rated pet retailer, as a Retail Store Manager in Stevenage. Lead operations, ensure pet care standards, and drive sales while nurturing your team's growth in a fun environment. Competitive salary, bonus potential, and excellent benefits await a passionate pet lover.

Benefits

£4,000 annual bonus

50% off Jollyes branded products

Retail Trust membership

Cycle2Work scheme

Enhanced Maternity/Paternity leave

Learning & Development programs

Free colleague uniform and on-site parking

Colleague ‘Treats’ discounts

Qualifications

• Previous retail store management experience needed.
• Passion for pets and providing excellent customer service.
• Proven record of exceeding KPIs and managing performance.

Responsibilities

• Manage daily store operations and team performance.
• Ensure exceptional customer service and pet care standards.
• Recruit, train, and develop team members.

Skills

Customer Service

Leadership

Team Management

Retail Management

Communication

Job description

Retail Store Manager – Jollyes The Pet People - Stevenage. Salary £29,439 - 32,887 p.a. + £4k bonus potential. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Stevenagestore. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation and included in the Sunday Times 'Best Places to Work' list.


The Benefits:
At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £29,439 - 32,887 p.a., plus £4,000 annual bonus subject to achieving KPIs.
• iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
• Retail Trust membership – counselling, wellbeing and financial support for the retail industry
• Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips
• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
• 50% off Jollyes branded products (and 30% off other brands in store for your pet’s needs!) with discounts for our groomers and pet clinics too.
• Workplace pension scheme provided by Legal & General (contributions EE 3%, ER 5%)
• Free colleague uniform and on-site parking
• Additional paid leave for your wedding, new pet coming home and your birthday off!
• Enhanced Maternity leave – Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)*
• Enhanced Paternity leave – partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)*
• Top Dog Award scheme – colleague nomination scheme to recognise great service and the Jollyes values with a ‘Cat nap day’ to enjoy a day off on Jollyes, as well as a ‘Top Dog’ badge and certificate
• Buy/Sell holiday scheme – can purchase or sell up to 5 days provided it doesn’t take you below the minimum entitlement!
• Cycle2Work scheme – up to 47% off a new bike & accessories via Halfords
• Care concierge supporting colleagues who are carers with access to information, services and benefits
• Alvie health coaching / cancer support (specialist nurses, physio’s, nutritionists, psychologists…)
• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
• Learning & Development for your ongoing skills development and future progression

The Role – Store Manager:

• Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
• Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
• Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge. (*Training given)
• Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community.
• Ensuring clear communication of key business updates and individual and team objectives.

The Skills:

To be successful in this role, joining as a Store Manager you’ll need the following skills and experience:

• A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
• A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
• Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• You should be commercially aware, able to manage your P&L and have a proactive approach.
• Full time, permanent position - 40 hours per week working 5 days out of 7.

About Jollyes The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!


To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!