Store Manager

Collate; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A luxury Italian brand is seeking a Store Manager for their Knightsbridge showroom. This role involves leading a skilled team, ensuring excellent customer service, and developing strategies to achieve commercial objectives. The successful candidate will have a proven sales background and management experience, fostering a high-performance culture within the store.

Qualifications

• Proven management experience in retail with a strong sales record above £1m.
• Skilled in developing strategies to improve sales and customer experience.
• Organised, self-motivated individual focused on achieving goals.

Responsibilities

• Lead a high-performing sales team and ensure high standards of customer service.
• Develop business strategies to enhance profitability and brand visibility.
• Monitor stock levels and oversee order execution and project installations.

Skills

Customer Service

Team Leadership

Sales Strategy

Problem Solving

Tools

Vectorworks

Job description

Luxury Italian brand hiring a Store Manager to lead its Knightsbridge showroom.

OVERVIEW

The successful candidate will be skilled at operating in a dynamic retail environment and will take full responsibility for the smooth running of the store, achieving commercial objectives, and leading a small, high-performing team.

They will uphold the highest standards of presentation and customer service, with a passion for delivering an exceptional client experience.

Key Duties & Responsibilities

Develop and implement business strategies to increase brand visibility, drive footfall, and improve profitability

Deliver a consistently high standard of customer service and satisfaction

Design and sell kitchens, wardrobes, and complex furniture systems from the in-house collection

Lead by example, setting standards and driving a high-performance culture

Motivate and mentor the sales team to meet or exceed targets

Prepare project proposals, quotations, and pricing using approved software, including Vectorworks or similar tools

Maintain excellent store conditions, including merchandising and cleanliness

Report on sales trends, forecasts, and commercial opportunities in the pipeline

Ensure all activities are compliant with internal policies and operational procedures

Monitor stock levels and showroom inventory, reporting as necessary

Conduct team performance reviews and identify training or development needs

Attend internal meetings, training sessions, and participate in trade events, exhibitions, or marketing initiatives as required

Oversee the execution of orders and project installations to ensure accuracy and timeliness

Manage customer communications regarding payments, outstanding balances, and dispute resolution

Conduct site visits when required to liaise with technical staff and ensure accurate delivery

Ensure completion and sign-off of installation reports and project handovers

Requirements

The ideal candidate will be enthusiastic, determined, self-motivated, organised, a natural problem-solver, and comfortable taking on challenges.

Prior management experience is essential, along with the ability to support and develop a close-knit team to meet performance goals with a proven sales record above £1m in personal annual sales.

£60k salary with a fantastic commission structure.

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