Store Manager

Michael Kors; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

An exciting opportunity awaits for a Store Manager in a vibrant London location. This role involves leading a dynamic team focused on delivering exceptional customer experiences and driving sales performance. As a pivotal figure in the store, you will inspire and develop your team, ensuring they embody the brand's values and commitment to service excellence. You will also analyze sales data to strategize for success and maintain effective communication with corporate partners. Join a forward-thinking company that values diversity and empowers its employees to thrive in a fast-paced retail environment.

Qualifications

• Proven retail and management experience in a fast-paced environment.
• Excellent organizational and interpersonal skills with attention to detail.

Responsibilities

• Lead and coach the store team to drive performance and accountability.
• Ensure exceptional customer experiences to foster loyalty and repeat business.
• Analyze sales reports and develop action plans to meet targets.

Skills

Retail Management

Team Leadership

Customer Service

Sales Analysis

Organizational Skills

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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We have an exciting opportunity for Store Manager in London, United Kingdom:

Who You Are:

The Store Manager is responsible for building and leading a team that is dedicated to driving the business, leading with responsibility for all aspects of the management of the store.

What You’ll Do:

1. People
   • Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
   • Recruit top talent, training and developing staff to build a team of true MK Ambassadors.
   • Drive team retention, ensuring actionable Talent and Succession plans are in place.
   • Support, implement and provide follow-up for all training and onboarding for new joiners.
   • Proactively manage and resolve all HR issues in collaboration with HR Department.
   • Partner with DM to review integrity of PTS, identifying opportunities to improve.
2. Service
   • Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
   • Ensure MK Ambassadors maintain client communication through utilizing all available clienteling apps.
   • Proactively manage client database and utilize information to increase sales.
   • Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district.
3. Sales
   • Meet and exceed sales goals holding self and team accountable for the results.
   • Analyze reports and develop action plans to ensure expectations are met or exceeded.
   • Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.
4. Operations
   • Ensure store schedule is optimized, having right people right place right time.
   • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
   • Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.

What You’ll Need:

• Relevant proven retail and management experience with a fast-paced retailer.
• Able to work under pressure and to thrive in a fast-paced, challenging environment.
• Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy.

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V