Store Manager

Pets at Home; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pets at Home seeks a Store Manager for its Hemel Hempstead location. This role involves managing daily operations, driving sales, and ensuring excellent customer experiences. The ideal candidate will have management experience in retail and a passion for animal care, alongside strong leadership and communication skills. Benefits include a competitive salary, bonuses, and comprehensive training.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 days

Birthday day off

Life assurance worth 4x your annual salary

4% company pension contribution

Colleague discounts

Qualifications

• At least 2 years of management experience in a retail environment.
• Leading a team of 10 or more in a fast-paced setting.
• Strong communication and leadership skills.

Responsibilities

• Overseeing daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets.
• Delivering outstanding customer service.

Skills

Leadership

Communication

Retail Passion

Job description

Store Manager – Hemel Hempstead – 39Hours

Who are we?

At Pets at Home, we’re passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

What’s the role?

We’re looking for a Store Manager to lead our team in Hemel Hempstead. Reporting directly to the Area Manager, you’ll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

Your key responsibilities will include:

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We’ll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Who are we looking for?

We’re looking for someone with:

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

About our Pet Care Centre

[insert bespoke paragraph]

Benefits

We reward our Store Managers with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Clickhereto read our Values & Behaviours

Clickherefor more details and other benefit

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest.