Store Manager

Indie Retail; Haslemere; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail bike sector is seeking a Store Manager to oversee day-to-day operations, including team leadership and customer service excellence. This role requires a passion for bikes, strong management experience, and the ability to engage with customers effectively. The ideal candidate will motivate their team to achieve targets while ensuring a safe and welcoming environment.

Qualifications

• Passion for the bike industry.
• Experience in team management.
• Ability to drive sales through excellent service.

Responsibilities

• Manage day-to-day operations including sales and stock management.
• Lead and develop your team for excellent customer service.
• Drive store targets and maintain high health and safety standards.

Skills

Customer service

Team leadership

Sales motivation

Effective communication

Ability to work under pressure

Job description

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As a Store Manager, you are responsible for every aspect of the day-to-day supervision of store including sales, staff, stock, and resource management. Reporting directly to the Area Manager (AM). A store manager’s role could include dealing with everything from staff wages to stock management and deciding where things should be displayed, to setting sales targets and motivating the team to meet them.

What you'll be doing at Balfe’s:

• Manage your team and lead by example.
• Working closely with the Area Manager to continually improve performance and drive KPI's.
• Responsible for driving store targets and communicating those amongst the team.
• Organising the shop rota, communicating holiday allowances for staff and monitor appropriate.
• staffing numbers in the store to reflect your weekly trade patterns.
• Orderbook Management:
  • Arranging order collections on bikes, parts, accessories, and clothing.
  • Driving your team to achieve weekly targets through effective orderbook management.
  • Knowing your orderbook.
  • Managing ETA’s, updating customers, accurate note taking on orders to maintain excellent customer service.
• Inspiring and motivating your team to deliver excellent customer service and gain 5-star Google reviews.
• Coaching and developing your team members in all aspects of their role, conducting one-to one meetings.
• Leading by example and improving your teams selling skills and always promoting exceptional

customer service, remembering that; the customers next visit is always their most important.

• Keyholder Responsibility.
• Opening/Closing store
• Cashing up.
• CCTV monitoring.
• Maintain high Health & Safety standards and adhere to all Health & Safety policies.
• Follow all risk assessments and safe systems of work relevant to your role.

Skills/Experience Required

• A passion to work in the bike industry and a love for the product.
• Great customer service skills and an understanding of the value of creating mutually beneficial relationships with our new and existing customer base.
• Experience of leading a team or management experience.
• Ability to drive sales through excellent service.
• Ability to motivate a team with effective communication.
• Patience and the ability to remain calm in stressful situations.
• The ability to accept criticism and work well under pressure.
• The ability to work well with others and enjoy working with other people.
• Understand and comply with all health and safety procedures.
• Demonstrates a positive approach to all their work and gives the best of themselves to every task and challenge.