Store Manager

The Dune Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive bonus scheme

Uniform Allowance

60% employee discount on Dune products

33 days holiday (incl. bank holidays)

Flexible working

Company pension

Life assurance

Cycle2work

Employee assistance programme

Wellbeing Allies

Job summary

The Dune Group is recruiting for a Store Manager at our Icon, O2 Outlet Store. You will lead a vibrant team, ensuring outstanding service and a memorable in-store experience. Drive KPI performance and team motivation while delivering excellence in all store operations.

We pride ourselves on a friendly culture, progression opportunities, and being part of a growing UK and global family. You belong at Dune!

Qualifications

• Leadership experience where you've inspired and motivated a team.
• Confidence, enthusiasm, and positivity.
• Passion for supporting your team in their development, whilst leading them to deliver excellent customer service.
• Proven ability to drive and deliver KPI's to achieve successful results.
• Excellent attention to detail, enabling our stores to stay flawless.
• Experience in implementing store processes whilst looking for ways to improve them.

Responsibilities

• Inspire and lead the store team to deliver the Dune experience.
• Ensure customer service remains a priority and store standards are high.
• Drive KPI performance and store profitability while maintaining team morale.

Skills

Leadership

Confidence

Team development

KPI delivery

Attention to detail

Store processes

Job description

Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable.

Perhaps it's because they've been in our founder's family for four generations or because we've been doing what we do for over a quarter of a century; footwear and accessories are in our blood.

We're a family business which is reflected in the open and friendly culture. We're small enough for you to have a voice and big enough for there to be plenty of progression opportunities. Our future is bursting with opportunity in the UK and globally. There couldn't be a better time to join. You belong at Dune!

About the role

You'll join our vibrant team in Icon, O2 Outlet Store where you will play an integral role at the heart of our business. You'll inspire our teams to deliver the Dune experience and exceed our customers' expectations in service and in-store experience. Our Store Managers are experts in their field and with their commercial instinct they are always looking for ways to make improvements. You'll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do.

About you

We would love you to have:

• Leadership experience where you've inspired and motivated a team
• Confidence, enthusiasm, and positivity
• Passion for supporting your team in their development, whilst leading them to deliver excellent customer service
• Proven ability to drive and deliver KPI's to achieve successful results
• Excellent attention to detail, enabling our stores to stay flawless
• Experience in implementing store processes whilst looking for ways to improve them

What's in it for you?

• Friendly and open culture with plenty of opportunity for development
• We recognise retailing as an art and offer bespoke professional apprenticeship programmes
• A competitive bonus scheme which rewards the teams’ sales efforts
• Uniform Allowance - you'll receive a seasonal allowance to showcase our latest product whilst working in store
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
• 60% employee discount on Dune products - what's not to love!
• 33 days holiday (inclusive of bank holidays - pro rata if part time)
• We understand the importance of work-life balance and happy to talk flexible working
• Company pension scheme
• Life assurance for all team members
• Cycle2work
• We look after our people - employee awards where we celebrate success and reward commitment
• Team incentives and socials - we like to have fun!
• Company growth and opportunity; Dune is evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
• Open-minded company, welcoming thoughts and ideas to be shared
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
• Our own Wellbeing Allies - there to talk when you need them.