Dune London | Part-time supervisor

Clarks Village; Street; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Employee discount on products

Professional development programs

Flexible working options

Company pension scheme

Life assurance for all team members

Job summary

Clarks Village in Street is looking for a part-time team member to enhance the customer service experience. You will support the team in delivering excellent service and ensuring customer satisfaction while enjoying a vibrant and friendly environment.

The ideal candidate should possess a passion for shoes and fashion, along with the ability to motivate a team. Expect numerous benefits including a 60% discount on products, development opportunities, and a supportive work culture.

Qualifications

• Ability to inspire and motivate a team to deliver excellent customer service.
• Hands-on approach to set a great example for the team.
• Support both management and sales team to achieve sales and targets.

Responsibilities

• Deliver the Dune experience and exceed customer expectations.
• Ensure customer service is a priority.
• Drive the success of the store with a motivated team.

Skills

Team inspiration and motivation

Hands-on customer service

Sales and target support

Attention to detail

Passion for shoes and fashion

Job description

About us

Making shoes, quality ones, is not an easy task. They are a complex product that require over 120 processes to put together. We know how to blend fashion seamlessly with fit and quality to create that unique feeling you get when slipping on the perfect pair. Our products are fashion focused yet comfortable, flattering yet fit beautifully, of superior quality yet affordable.

Perhaps it’s because they’ve been in our founder’s family for four generations or because we’ve been doing what we do for over a quarter of a century; footwear and accessories are in our blood.

We’re a family business which is reflected in the open and friendly culture. We’re small enough for you to have a voice and big enough for there to be plenty of progression opportunities. Our future is bursting with opportunity in the UK and globally. There couldn’t be a better time to join. You belong at Dune!

About the role

You’ll join our vibrant team in Street where you will play an integral role at the heart of our business. You’ll be entrusted to support the team to deliver the Dune experience and exceed our customers’ expectations in service and in-store experience. Our Supervisors offer fantastic support to our management and sales teams. You’ll enjoy making sure that customer service is a priority, that our teams are happy and motivated whilst driving the success of your store. This success of course, will all be done whilst having fun working with fabulous teams and beautiful product! We want you to love what you do as much as we do

Part-Time - 20 hours

About you

• Ability to inspire and motivate a team to deliver excellent customer service
• A hands‑on approach where you set a great example for the team, exhibiting confidence and enthusiasm towards our customers and product
• Ability to support both the management and sales team to achieve and drive sales and targets
• An eye for detail, enabling our stores to stay flawless
• Passion and enthusiasm for shoes and fashion, keeping up to date with the latest trends

Benefits

• Friendly and open culture with plenty of opportunity for development
• We recognise retailing as an art and offer bespoke professional apprenticeship programmes
• A competitive commission scheme which rewards the teams’ sales efforts
• Uniform Allowance – you’ll receive a seasonal allowance to showcase our latest product whilst working in store
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK who provide invaluable support for mental wellbeing
• 60% employee discount on Dune products – what’s not to love!
• 33 days holiday (inclusive of bank holidays – pro rata if part time)
• We’re happy to talk flexible working & understand the importance of work-life balance
• Company pension scheme
• Life assurance for all team members
• We look after our people – employee awards where we celebrate success and reward commitment
• Team incentives and socials – we like to have fun!
• Company growth and opportunity; Dune is evolving all the time, we encourage and support our team members to enable continuous professional career development and provide opportunity for progression
• Open‑minded company, welcoming thoughts and ideas to be shared
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development, offer free counselling, legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.