Store Manager

Diesel; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Diesel in London is seeking a Store Manager to lead a high-performing team within a luxury casual wear environment. You will drive store performance, coach staff, and maintain brand standards on the selling floor and back-office operations.

You will build strong VIP relationships, manage omni-channel activities, and ensure inventory accuracy while delivering exceptional customer experiences that align with Diesel's premium image.

Qualifications

• Bachelor degree or above in a relevant field.
• Previous Store Management experience required.
• Experience from a luxury brand and English knowledge is essential.
• Strong leadership skills to inspire and motivate teams.
• Self-motivated, autonomous and results-driven.
• Excellent communication, interpersonal, coaching and feedback abilities.
• Passion for the brand and its customer experience.
• Digital awareness with ability to navigate social media and ecommerce.

Responsibilities

• Establish and implement regular action plans with Retail Manager to grow sales by product category and clientele.
• Act as a brand ambassador, strengthening relationships with VIP clients.
• Ensure robust client and prospect databases and manage omni-channel activities.
• Optimize stock levels, assortment and inventory accuracy to reflect trends.
• Lead and coach store team to deliver exceptional customer service and dreamlike experiences.
• Drive store strategy and 360° client experience, including VMD adherence.
• Set and pursue daily and monthly sales objectives, with performance feedback.
• Collaborate with departments and external stores to exchange market insights.

Skills

Store management

Leadership

English fluency

Luxury brand

Customer service

Digital awareness

Education

Bachelor degree or above

Tools

CRM systems

POS systems

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Key Responsibilities

• Establish and implement regular action plans in cooperation with Retail Manager, to develop sales for each product category and clientele (both local and tourist)
• Be aware of local trading environment and its impact on sales. Act as a brand ambassador to strengthen relationship with VIP clientele.
• Ensure adequate client and prospect databases
• Support and manage omni-channel activities (in store pick-up, etc.) ensuring the full compliance with corporate standard and guidelines.
• Meet inventory accuracy, review merchandise assortment on a regular basis. Plan and act to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Execute all procedures and processes defined by the company.
• Comply with stock protection and maintain loss reduction standards.
• Achieve financial objectives proposing action plans and be able to adapt quickly and efficiently to any situation.
• Hire passionate people and coach the growth and development of the team in providing
• excellent and specialized customer service to transform each client experience into dreamlike moments.
• Develop meaningful and loyal client relationships through personal connections and
• CRM initiatives as well as to ensure the application of OTB standards (Selling
• Ceremony, Visual guidelines, Grooming standards, procedures etc.)
• Keep momentum going towards long-term strategy despite short-term pressures while
• developing strategic plans to achieve long-term store and organizational goals
• Analyzes CRM data, proposes in-store CRM activities using the data, propose and
• implements the activities to win new customers and retain existing customers.
• Networks with department stores, shopping areas and neighborhood stores to
• exchange information
• Establishes and maintains a safety management system of the store facility, stocks,
• equipment
• Respond properly in the event of disasters (earthquakes, fires, typhoons, thefts ..)
• Plans and implements sales objectives on a daily and monthly basis.
• Evaluates staff performance and provides them with feedback and coaching.
• Streamlines the workflow and creates staff shifts.
• Ensures stores are properly cleaned and maintained (windows, furniture, lighting, etc.)
• Analyzes and reports on sales, competitors, regional and market trends and other variables.
• Sets up and maintains effective VMD based on the VMD guidelines

You

• Will be part of a passionate team that believes creativity and fun rules the world. We
• challenge the ordinary in everything we do, stimulate proactivity and foster team spirit
• among our people.
• Will be able to develop your skills and grow in a dynamic and innovative environment.
• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a dreamlike client experience for our clients and
• handling your team and clients with personal care and empathy
• Are a leader, a nurturer, a natural connector with a passion for helping others develop
• and express their true potential
• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results.
• Design, lead and drive store strategy to achieve the best sales performance, by understanding client desires and creating a 360° experience for the client
• Play an active role in supporting your team on the selling floor, to drive individual and team objectives. Actively engage in wider community and seek inspiration from other
• industries to form a cohesive team focused on creating an energetic, exciting,
• innovative and approachable environment.

Key Requirements

• Bachelor degree or above;
• Previous Store Management experience
• Experience from a luxury brand and English knowledge is a must;
• Strong leadership skills to inspire, motivate and build respectful working relationships;
• Self-motivated, able to work autonomously and results driven;
• Excellent communication, interpersonal, coaching and feedback skills;
• Passion for the Brand
• Digital awareness and interest, with an ability to comfortably navigate social media and
• e-commerce sites.

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