Store Manager

The Boots Company PLC; Falkirk; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Boots Company PLC is looking for an Opticians Store Manager in Falkirk to lead a diverse team and provide exemplary customer service. The role involves enhancing business performance, developing community relationships, and completing industry training to improve clinical knowledge. The ideal candidate will have experience leading teams in customer-facing environments.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Experience leading a team is essential.
• Desirable experience in a clinical or Optical environment.

Responsibilities

• Lead the store team to enhance customer experience.
• Develop strategies for business performance and patient care.
• Assist customers in finding tailored products and services.

Skills

Leadership

Customer Relationship Management

Job description

As an Opticians Store Manager you will be responsible for the leadership of your store to provide an exemplary customer experience to every patient and customer. With the wide range of products and services offered in store, you will be working alongside a diverse team of varying clinical expertise and knowledge.

About the role

Reporting to the Regional manager, you will work collaboratively with the regional team and the Support Office to influence and to increase business performance. You will use your commercial knowledge of your local community to develop great external relationships to help shape your store specific strategy to improve patient care and profitability. You will also:

• Empower your team to nurture customer relationships to deliver sales through service.
• Inspire your team daily to deliver to target and beyond
• Create a successful store environment.
• Work alongside your team to assist customers and find the products and services that best meet their needs, including offering solutions such as frame styling, clinical pre-testing, dispensing and much more, tailored to individual needs and preferences.
• Complete our industry-leading ‘Step into Optics’ training programme along to help you to develop your professional and clinical knowledge.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Experience leading a team

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria.

• Experience working within a clinical or Optical environment
• Experience leading a team within a customer-facing setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.

What's next

If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.