Store Manager

Costa Coffee; England; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Coca-Cola share scheme

50% discount on Costa foods and drinks

Smart pension matched up to 10%

Incentive scheme up to £10,000

Job summary

Costa Coffee is seeking a Store Manager for the Surrey area with a salary of up to £40,000 per year. The role focuses on driving store performance, leading a team, and delivering exceptional customer service in Costa-owned stores.

The successful candidate will own operations, develop staff, and contribute to the brand’s continued growth, with attractive perks and a supportive culture.

Qualifications

• Strong leadership with experience managing and developing teams.
• Forward-thinking with a view to growth and the bigger picture.
• Ambitious character eager to be part of our growth journey.
• Brand ambassador dedicated to high standards.
• Thrives under pressure.

Responsibilities

• Meeting customer needs and driving a strong customer service culture to improve NPS.
• Create a welcoming store environment that encourages repeat visits.
• Own sales, profit, teams and recognition management.
• Train and develop your team to reach their full potential.

Job description

Store Manager - Surrey Area - Up to £40,000 per annum - Permanent

Due to the continued growth ambitions here at Costa Coffee, we are looking to engage with strong leaders in the Surrey Areas who can support driving the operation forward both in terms of commercial and team impact.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• " Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)"

And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]