Store Manager

Starbucks EMEA; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in a fast-paced retail environment. In this role, you'll be empowered to manage store operations, drive profitability, and create memorable experiences for customers and partners alike. You'll champion a culture of inclusivity and collaboration, ensuring every voice is heard. With a focus on performance management and operational excellence, you'll set achievable goals that inspire your team. Join us and be part of a community that values connection, growth, and the joy of coffee.

Benefits

28 days holiday annually

Free drinks and food during shifts

Store bonus program

Bean stock options

Comprehensive training

30% partner discount

Discounts with local retailers

Life assurance

Interest-free rental loans

24/7 Employee Assistance Programme

Qualifications

• Experience leading a team in retail or hospitality.
• Ability to analyze data to improve store performance.

Responsibilities

• Execute store operations and ensure team coverage.
• Analyze data to enhance customer experience.
• Support partner growth through coaching.

Skills

Team Leadership

Customer Service

Data Analysis

Operational Excellence

Coaching and Mentoring

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Forecasting Tools

Scheduling Software

Job description

Job Description - Store Manager (250039982)

Job Number:

250039982

Job Posting Date:

2 May 2025

Unposting Date:

1 Jun 2025

Location:

Starbucks - Store Manager

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.

We have an exciting opportunity for you to join us as a store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here, your voice is brewed into everything we do. As a leader at Starbucks, you will be empowered to treat the store as if it is your own business.

To be successful in this role, you’ll have previous experience leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create a memorable Starbucks experience for our customers and partners. You’ll understand your market, know the competition, and identify opportunities to drive store profitability and your business forward. You’ll be an ambassador for our partner networks, ensuring our partners feel they belong.

The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll set the example and lead from the front on shift. A typical day could include:

• Executing store operations through your team, on your scheduled shifts and your days off, ensuring coverage for opening, closing, and weekends by yourself and your partners
• Analyzing data and leveraging in-store observations to inform decisions that improve customer experience and store performance
• Collaborating with your store leaders to use forecasting and scheduling tools to manage labor within budget, as well as recruiting diverse, talented partners that meet store needs
• Cascading and implementing new initiatives to enable operational excellence and drive business results
• Supporting partner growth through performance management, coaching, and relationship building to understand their challenges, needs, and aspirations
• Setting challenging yet achievable goals to boost engagement and partner performance

Given the nature of our stores, working hours may include early mornings, evenings, weekends, nights, and holidays.

All retail store partners start their journey with us through an introductory training program led by our in-store trainers and coaches, designed to immerse you in Starbucks culture and prepare you for success. These programs are delivered in-store and offer on-the-job learning supported by your manager.

In return, we offer a competitive starting salary and benefits including:

• 28 days holiday annually (including Bank Holidays) plus a personal day each year for special occasions
• Free drinks and food during shifts
• Store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training, including coffee knowledge, and access to Starbucks Global Academy
• A free weekly bag of coffee and a 30% partner discount on food, beverages, and merchandise
• Discounts with local and national retailers via the Perks at Work platform
• Life assurance
• Home Sweet Loan (interest-free loans to help with rental deposits)
• 24/7 Employee Assistance Programme for you and your family
• Recognition schemes and monetary awards for long service, exceptional customer service, and team contributions
• Long-term career opportunities within stores and support centers

If you're seeking a new challenge, with us you'll be welcomed, challenged, and inspired. Here, you'll be heard and part of everything. Because here, you belong.

Our process:

Application > CV review > First stage interview > Second stage interview > Offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, regardless of race, religion, sex, nationality, age, disability, sexual orientation, marital status, gender identity, or expression.

Know someone who would be a perfect fit? Share this opportunity! There’s always room for one more at Starbucks.