Store Manager

ASDA STORES LIMITED; Dover; On-site; GBP 36,000 - 48,000; Full time

Job summary

ASDA STORES LIMITED in Dover is seeking a Store Manager to lead day-to-day store operations on site, including staffing, scheduling, and performance supervision. You will ensure shelves are well stocked and merchandised to company standards, while driving sales and maintaining cost control.

The role requires strong customer service, leadership, and loss prevention knowledge, with a focus on coaching staff and delivering a welcoming shopping environment.

Qualifications

• Experience leading store teams and achieving targets.
• Strong customer service and communication skills.
• Ability to manage budgets and control costs.
• Familiarity with loss prevention and safety procedures.

Responsibilities

• Oversee daily store operations, scheduling, and staffing.
• Ensure shelves are stocked, merchandised, and compliant with standards.
• Monitor sales performance and manage budgets/costs to targets.
• Coach colleagues, promote great customer service and loss prevention.

Skills

Customer service

Communication

Leadership

Store management

Budgeting / cost control

Loss prevention

Team training

Education

Retail/business management qualifications

Tools

POS systems

IT basics

Job description

Company Description ASDA STORES LIMITED is a major retail company headquartered at ASDA House, South Bank, Great Wilson Street, in the United Kingdom. The business operates a wide network of stores that focus on delivering value, choice, and convenience to local communities. Team members work in a fast-paced environment that emphasizes customer satisfaction and efficient store operations. Joining ASDA means being part of a recognized retail brand with opportunities for development, training, and progression. The company encourages collaborative working and a strong focus on service standards.

Role Description The Store Manager role at ASDA in Dover is a full-time, on-site position responsible for leading all aspects of daily store operations. The Store Manager oversees staff scheduling, supervises team performance, and ensures shelves are fully stocked and merchandised to company standards. This role includes monitoring sales performance, managing budgets, and controlling costs to achieve store targets. The Store Manager is accountable for maintaining high levels of customer service, addressing customer concerns promptly, and fostering a welcoming shopping environment. Additional responsibilities include implementing retail loss prevention measures, ensuring compliance with company policies and health and safety requirements, and coaching team members to support their professional growth.

Qualifications

• Strong customer-focused mindset with skills in Customer Service and Customer Satisfaction.
• Effective Communication skills with the ability to interact clearly with customers, colleagues, and management.
• Experience in Store Management, including supervising teams, managing workflows, and meeting performance targets.
• Knowledge of Retail Loss Prevention practices and procedures to reduce shrinkage and protect store assets.
• Previous experience in retail management or a similar leadership role.
• Ability to work full time on-site in Dover, with flexibility to cover weekends, evenings, and peak trading periods as needed.
• Strong organizational and problem-solving abilities, with attention to detail and a focus on operational excellence.
• Proficiency in basic IT systems and point-of-sale tools; numeracy skills for handling reports and budgets.
• Relevant vocational or academic qualifications in retail, business, or management are beneficial.