Store Manager

Theo Paphitis Retail Group; Devon and Torbay; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Competitive salary

Job summary

Boux Avenue is seeking a Store Manager in Devon/Torbay to lead a busy store with training, feedback and strong communication, delivering the brand’s exceptional customer service during every fitting and interaction.

You will maximise sales, supervise visual merchandising, plan rotas, manage payroll, and partner with head office. This is a hands-on role for an ambassador who can motivate the team and drive the brand as it grows.

Qualifications

• Results-focused with ability to meet goals and deadlines.
• Strong leadership and people-management skills.
• Ability to build and develop a high-performing team.
• Effective planning, scheduling and organisation under pressure.
• Clear communicator with excellent interpersonal skills.
• Experience coaching and developing colleagues and managing performance.

Responsibilities

• Lead and motivate colleagues with training, feedback and delegation.
• Deliver outstanding customer service and drive sales through the bra-fitting experience.
• Build strong relationships with head office and other departments.
• Oversight of store visual merchandising and presentation standards.
• Manage rotas, payroll and daily administrative tasks.
• Plan and execute promotional events and changes to maintain brand standards.

Skills

Results Focus

Leadership

Team Building

Planning & Organising

Communication

Staff Training

Job description

Who are we?

Born out of a love for lingerie, nightwear, swimwear and all things romantic, Boux Avenue brings traditional service, superior fit and outstanding quality to a modern and beautiful setting.

Customer's in-store will experience a luxurious shopping haven, where they can receive free bra-fittings and fitting rooms with 3 different light settings and an intercom to communicate with the fitting experts.

No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-38, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier.

What will your duties be as Store Manager?

• Manage and motivate colleagues with training, feedback, delegation, local incentives and effective communication
• Demonstrate and establish the highest levels of customer service through our bra fitting experience to deliver the ultimate Boux Avenue shopping experience
• Build relationships with head office departments and openly network across the business
• Display a passion in the brand by being an ambassador; leading by example for the team to follow
• Maximise sales through the delivery of excellent selling and service
• Visual merchandising of the store showcasing a creative flair and an eye for fashion
• Efficient colleagues administration completed in a timely manner such as creating rotas, payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks
• Plan ahead for scheduled events such as promotional changes utilising all team members and their skills ensuring consistent presentation standards
• Appraise staff regularly using the relevant assessment methods i.e. probationary and annual review
• Coach colleagues when there is a short fall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager/HR Department
• Recruit colleagues as agreed with area manager using the competency interviewing format
• Complete and analyse all daily and weekly sales documentation reacting quickly to varying sales performance and trends and developing management teams understanding
• Except overall responsibility for security and loss prevention in store, with regards to compliance procedures in line with company policy
• Initiate new ideas for change within own area of responsibility and handle objections/obstacles to change in a positive manner
• Communicate targets to each colleague and store management through meetings, diaries and handovers
• Create an environment of mutual trust and respect and ensure that achievements are recognised and celebrated

What are we looking for in you?

• Results Focus - achieve goals, targets, provide excellent customer service and objectives in agreed deadlines
• Management Controls - ensure colleagues understand and carry out their key responsibilities, guarantee all tasks are effectively managed and completed, react to objectives and achieve business objectives
• Team Building - motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
• Planning and Organising - effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place, at the right time
• Leadership and communication
• Colleague Development and Performance Management - train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection

Are there any benefits?

• A vibrant and creative office culture
• Generous employee discount on all collections
• The opportunity to lead a high-visibility brand during continued expansion
• Competitive salary and benefits package