Key Holder 16 HoursReading

Boux Avenue; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Regular social events

Staff discounts across Boux Avenue, RY

Job summary

Boux Avenue is seeking a Team Manager to lead a store team, maximise sales and deliver outstanding service. You will support the Store Manager with recruitment, development and motivation, while championing the Boux Avenue brand through excellent presentation and customer care.

In this fast-paced retail role you will coach colleagues, manage stock and admin, implement promotions and loyalty schemes, and ensure high standards of customer experience across all interactions.

Qualifications

• Proven experience within retail management at supervisor level or above.
• Passion and enthusiasm for the Boux Avenue brand a must.
• Experience in a fast-paced multi-tasking environment.
• Experience delivering exceptional customer service.
• Ability to motivate the team and leverage diverse qualities.
• Strong scheduling ability and adaptability to change.

Responsibilities

• Maximise sales through delivery of excellent selling and service.
• Support the Store Manager to recruit, develop and motivate the team.
• Be an ambassador for the brand and inspire others.
• Maintain management controls including stock, security, admin, cost control, H&S and shrinkage.
• Introduce promotions, Loyalty scheme and bra fit enthusiastically.
• Provide timely feedback on goals and expectations to colleagues.
• Coach colleagues to uphold Boux Avenue’s shopping experience.

Skills

Retail management

Customer service

Team motivation

Communication skills

Multi-tasking

Job description

Who are we?

Boux Avenue is the cool, young, London-based lingerie, nightwear and swimwear brand, with 27 stores across the UK and a thriving ecommerce business at www.bouxavenue.com. Founded in April 2011, the brand describes its core aesthetic as a blend of the sweet and the sexy, with its bi-annual collections designed by their in-house team. Pitched at what the brand calls an 'accessible luxury' price tag, Boux Avenue's reputation is founded not only on the femininity of its products, but also on their quality, comfort and fit, backed up with the offer of a free and expert bra fit service in all of its stores. No matter what your age, size or style, Boux Avenue is an inclusive brand for everybody. Available in sizes 28-40, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you're looking for everyday essentials or something a little sexier.

What will your duties be as a Team Manager?

• Maximise sales, through the delivery of excellent selling & service
• Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours
• Display a passion in the brand by being an ambassador for the brand & inspire others within the team to deliver the same
• Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all time
• Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers
• Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives
• Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently
• Support the Store Manager to drive and deliver Balanced Score Card objectives

What are we looking for in you?

• Proven experience within retail management - supervisor level or above
• Passion, enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same
• Experience within a fast-paced multi-tasking environment
• Experience delivering exceptional customer service
• Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
• Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time
• Ability to react quickly to change and implement it positively
• Clear strong communication skills

Are there any benefits?

• In return you will be offered a competitive salary, generous holiday entitlement, fun working environment with regular social events and generous discounts across Boux Avenue, Ryman and Robert Dyas brands.