Store Manager

Superdry careers; City of Westminster; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days holiday + birthday day off

Clothing allowance

Staff discount up to 50%

Flexible working patterns (4-day weeks

Training and development

Induction program

Pension contributions

Life assurance

Cycle to work scheme

Private Medical Insurance

Job summary

Superdry is seeking a Store Leader to own store performance, lead a high-performing team, and deliver exceptional customer experiences across the Superdry brand and concessions. You will drive commercial results, empower your team, and uphold brand standards while collaborating with the wider management group.

You will be accountable for creating a sales-driven, engaging environment, continually seeking improvements and aligning with store goals.

Qualifications

• Experience leading retail teams and delivering results.
• Strong customer service focus and communication skills.
• Ability to analyse sales data and drive performance.

Responsibilities

• Lead, inspire and develop a high-performing store team.
• Deliver world-class customer service and product expertise through the team.
• Drive commercial performance by achieving KPIs and profitability.
• Champion the Superdry brand and inclusive culture.
• Collaborate with the management team and stakeholders to meet store goals.
• Identify opportunities to evolve the store experience and implement ideas.
• Pursue personal development and growth opportunities.

Skills

People leadership

Team development

Customer experience

Commercial mindset

Brand ambassador

Stakeholder collaboration

Innovation

Ownership & accountability

Job description

The Role

As a Store Leader, you will take ownership of the overall store performance, leading your team to deliver exceptional results while bringing the Superdry, Vintage and Other Concession brands to life.

You will be accountable for driving commercial success, creating a world-class customer experience, and building a high-performing, engaged team. Working as part of the wider management team, you will play a key role in delivering the success of the store and contributing to the broader business.

You Will

• Lead, inspire and develop a high-performing team, creating an environment where people feel empowered, supported and motivated to deliver their best
• Deliver a world-class customer experience, embedding exceptional service standards and product expertise through your team
• Drive commercial performance by achieving KPIs and targets, using insight and financial tools to maximise sales and profitability
• Champion the Superdry brand and behaviours, creating an inclusive culture where individuality is celebrated
• Collaborate with the wider management team and key stakeholders to deliver shared goals and store success
• Continuously look for ways to evolve and improve the store experience, encouraging innovation and new ideas
• Take ownership of your own development, proactively seeking feedback, learning and growth opportunities

You Are

As an experienced retail leader who is passionate about delivering exceptional customer experiences and building high-performing teams.

You are:

• An inspirational leader with strong people management skills
• A team player who collaborates to achieve shared success
• Passionate about the Superdry brand and customer experience
• Commercially aware, making decisions that drive business performance
• Positive, resilient and driven to exceed expectations
• Detail-focused, with a strong sense of ownership and accountability
• Innovative, bringing fresh ideas while remaining practical and outcome-focused

Working for Superdry has never been so rewarding…

• 25 days holiday plus your birthday day off
• A new style obsessed Superdry wardrobe with our generous clothing allowance
• Amazing staff discount with up to 50% online and in store
• Flexible working patterns inc. 4 day working for full time(dependent on store availability)
• Style and Service obsession fuelled by our awesome training and development
• Tailored made induction and onboarding to set you up for success
• Pension contributions
• Life assurance
• Cycle to work scheme, wellbeing services, Private Medical Insuranceand much, much more!
• You will work in an inclusive, diverse atmosphere with amazing sustainable premium products

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.

We are on an ambitious journey to serve our diverse community through a premium brand that’s focused on the future, prioritises sustainability, leads with craft, and celebrates culture. We need talented people to join us on the adventure, is this you?