Store Manager

Moss; Cheltenham; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training and development

Energetic culture

Recognition for contributions

Job summary

Moss Cheltenham is seeking an experienced store leader to build confidence and deliver exceptional experiences for every customer.

You’ll coach a high-performing team, drive commercial results through culture, and own store standards while developing future leaders. This role offers real career progression, ongoing training, and a culture that values energy, individuality, and outstanding service.

Qualifications

• Experience leading a high-performing store team.
• Proven ability to drive commercial performance through people and culture.
• Strong communication and relationship-building skills.

Responsibilities

• Create standout customer moments and ensure the Moss Way is delivered consistently.
• Lead and develop your team, building engagement, performance, and future leaders.
• Drive results through strong leadership, owning commercial performance and store standards.
• Own the store's operations and data-driven decisions to improve KPIs.
• Provide ongoing coaching to evolve leadership, commercial thinking, and impact.

Skills

Leadership

Team management

Customer service

Sales-driven

Communication

Job description

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire for Spirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t just about running a store

This is about:

• Leading a team to deliver exceptional service and results
• Driving performance through culture, not pressure
• Turning everyday interactions into memorable moments
• Building confidence—across your team, your customers, and yourself

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments – ensuring every interaction reflects
• Creating standout customer moments – ensuring the Moss Way is delivered consistently
• Driving results naturally – leading sales and KPIs through strong leadership
• Leading and developing your team – building engagement, performance, and future leaders
• Keeping the store sharp and inspiring – ensuring excellence across operations and standards
• Owning commercial performance – using data and insight to drive decisions
• Learning constantly – evolving your leadership, commercial thinking, and impact

Who This Is Perfect For

For experienced leaders who bring both capability and presence

You’ll thrive here if you:

• Enjoy leading people and building high-performing teams
• Bring energy, confidence, and accountability
• Want to own and shape your store

You’ll love this role if you:

• Want to lead through people, not just process
• Want to lead through culture and people
• Take pride in delivering both service and commercial success
• Enjoy developing future leaders
• Are ready to grow within a brand that recognises and rewards you

What You Bring

• A natural ability to lead, inspire, and influence
• A passion for delivering results through people
• Curiosity about style, trends, and commercial success
• A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

• Personality is valued as much as performance
• Growth is encouraged, not limited
• Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.