Key Holder

Experience Guildford; Guildford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary + incentives

Real career progression opportunities

Ongoing training and development

Culture that celebrates individuality

Recognition for your contribution

Job summary

Moss is seeking a store leader who thrives on energy and building genuine connections with customers. You will lead on the shop floor, welcome and advise, style customers, and drive results through service that feels effortless.

Join a culture that celebrates individuality and growth, owning opening/closing tasks, supporting the team, and maintaining visual standards while developing product knowledge to inspire confidence in everyone you meet.

Qualifications

• Retail experience preferred
• Strong communication and interpersonal skills
• Ability to motivate and coach a team

Responsibilities

• Create standout customer moments—welcoming, advising, styling, and building genuine connections
• Drive results through great service that feels effortless
• Support the team on the floor—leading by example, offering guidance and feedback
• Keep the store sharp and inspiring—from visual standards to stock processes and store operations
• Take ownership—support opening, closing, and key operational responsibilities
• Learn constantly—from product knowledge to styling to commercial awareness

Skills

People skills

Leadership

Customer service

Communication

Job description

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire for Spirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t just about opening and closing the store.

This is about:

Leading by example on the shop floor

Helping customers feel incredible in what they wear

Turning everyday interactions into memorable moments

Building confidence—both yours and your customers

We call it the Moss Way, where Spirit, meaningful connections, and expertise come together to create something exceptional.

What You’ll Be Doing

You’ll be at the heart of the store experience:

Creating standout customer moments – welcoming, advising, styling, and building genuine connections

Driving results naturally – through great service that feels effortless, not pushy

Supporting the team on the floor – leading by example, offering guidance and feedback throughout the day

Keeping the store sharp and inspiring – from visual standards to stock processes and store operations

Taking ownership – supporting opening, closing, and key operational responsibilities

Learning constantly – from product knowledge to styling to commercial awareness

Who This Is Perfect For

If you’re stepping into a leadership role

You’ll thrive here if you:

Love talking to people and making them feel comfortable

Love supporting others and leading by example

Bring positive energy and a willingness to learn

Want to grow your confidence in a leadership position

If you have retail experience:

You’ll love this role if you:

Want more responsibility and impact on the shop floor

Take pride in delivering exceptional service

Enjoy supporting a team to achieve results together

Are ready to grow within a brand that recognises and rewards you

What You Bring

A natural ability to connect and start conversations

A passion for helping people look and feel their best

Curiosity about style, trends, and how to deliver great results

A team-first mindset with a positive, can-do attitude

What You’ll Get

• Competitive salary + performance incentives
• Real career progression opportunities
• Ongoing training and development
• A culture that celebrates individuality and energy
• Recognition for your contribution—not just your results

Why Moss?

Because here, you’re not just part of a store—you’re part of a culture.

A place where:

Personality is valued as much as performance

Growth is encouraged, not limited

Every day is a chance to create something meaningful

As outlined in the role profile, Moss is built on Spirit, strong values, and behaviours that put customers and people first and that’s exactly what makes this role so rewarding.

Ready to Bring Your Spirit?

If you’re looking for a role where you can learn, grow, and genuinely enjoy what you do every day, this is it.